Christiaan Pieter Van Wyngaard

• Support of the entire sales department, including the preparation of project sketches, camera plans, quotations, and technical concepts
• The interface between sales and technical resources at GB international solution finder for the customer
• Translates customer needs into overall solution requirements
• Understands the problems of the future user and communicates independently with the customer
• Serves as point of contact for all project-specific questions and issues for the end user during the pre-sales phase Early participation in sales presentations and negotiations to clarify project-related and technical issues
• Independent execution of customer meetings and product presentations
• Organize and lead GB solution presentations
• Establish a relationship with the customer to provide a point of contact for all issues related to the sales process
• Establishing contacts in all project-relevant departments of the end customer
• Control, support and execute PoCs
• Perform feasibility studies
• Commercial review and assessment of requested product adaptations
• Perform competitive analysis (in competitive sales situations)
• Development of individual case studies and references
• Analysis of customer processes and definition of customized solutions
• Development of individual license models
• Presentation of financial options to the customer (if requested)
• Preparation of project documentation for handover to project management after order placement
• Coordination and management of RFQ and RFP requests
• Training on software

Reference: Bernard Senekal
Title: Managing Director
Phone: 082 497 0897

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Integrated database and backup servers into enterprise systems.
• Conducted end-user reviews for modified and new systems.
• Delivered helpdesk service and support to customers.
• Configured, installed and upgraded SQL databases.
• Developed and maintained policies to control information technology and security for DevOPS operations.
• Managed key information technology and compliance programs for proactive risk management.
• Oversaw transition of workload automation system to AI environment.
• Assisted Client with resolving network problems at remote locations.
• Developed IT policies to comply with applicable laws.
• Analyzed security logs to determine and alleviate network threats.
• Configured, tested and maintained Cisco and Fortigate network equipment to achieve maximum performance.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Created flowcharts, diagrams and other documentation.
• Documented system configuration, mapping and processes.
• Completed software updates and assessed security patches for optimized computer use.

Reference: Callie Du Plessis
Title: Operations
Phone: 082 320 7871

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Developed and maintained policies to control information technology and security for Devops operations.
• Conducted end-user reviews for modified and new systems.
• Delivered helpdesk service and support to customers.
• Configured, installed and upgraded SQL databases.
• Managed key information technology and compliance programs for proactive risk management.
• Oversaw transition of workload automation system to AI environment.
• Assisted Client with resolving network problems at remote locations.
• Developed IT policies to comply with applicable laws.
• Analyzed security logs to determine and alleviate network threats.
• Configured, tested and maintained Cisco and Fortigate network equipment to achieve maximum performance.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Created flowcharts, diagrams and other documentation.
• Documented system configuration, mapping and processes.
• Completed software updates and assessed security patches for optimized computer use.

Reference: Bernard Senekal
Title: Managing Director
Phone: 082 497 0897

• Orchestrated integration and communication of software upgrades.
• Conducted routine and emergency maintenance of assigned data center equipment.
• Integrated and updated software products to boost system compatibility.
• Performed software installations and upgrades to UNIX and Windows operating systems.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Configured and tested Windows Server operating systems with roles features.
• Created nightly jobs for database backups.
• Attended meetings to deliver status reports to key stakeholders.
• Developed modification program to determine compatibility with various software.
• Detailed upcoming software upgrades and system sprints to team members.
• Diagnosed and resolved hardware and software issues.
• Analyzed network traffic and performance metrics to optimize system performance.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Led server infrastructure development, quality assurance, staging and production systems.
• Developed and documented network policies, procedures and standards.
• Diagnosed and executed resolution for network and server issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Monitored networks and network devices to resolve technical problems quickly.
• Installed and configured network printers and other peripheral devices.
• Identified and resolved network congestion issues and bottlenecks.
• Implemented and maintained virtual private networks.
• Planned and implemented upgrades to system hardware and software.
• Evaluated software products to determine compatibility with existing systems.
• Maximized system availability through development and testing of contingency plans.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Performed network security design and integration duties.
• Implemented internet and intranet applications on multiple platforms.

Reference: Corne Duvenage
Title: IT Manager
Phone Number: 082 561 9642