Christiaan Johannes Pretorius
Regional Manager/ Senior Store Manager
Durban
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and communication, driving sales growth and team performance. Skilled in store operations and fostering a culture of safety, achieving significant reductions in inventory shrinkage.
Savvy Senior Store Manager/regional retail manager with 29 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work History
Senior Store Manager/acting Regional Manager
Game Stores
Umhlanaga
07.2013 - Current
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Maintained quality through training and coaching during daily activities.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Promoted business strategy by implementing improvements based on guest feedback.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Planned and assigned workload by delegating tasks and directing team members.
- Drove cost efficiency by collaborating with management to responsibly cut expenses and waste.
- Streamlined store operations by implementing efficient systems/processes that maximized productivity without sacrificing quality or customer experience.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handle IR related incidents
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Established and maintained operational standards for 13 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Sales Representative
Coca Cola
Tzaneen
04.2006 - 06.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales process, reducing time from lead to close.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Expanded customer base through cold calling, networking, and relationship building.
Regional Sales Manager
Panasonic
Tzaneen
01.2000 - 03.2006
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 12 regional sales representatives and consistently achieved high sales targets.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Executed successful promotional events and trade shows.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
Regional Retail Manager
Glomail
Midrand
03.1995 - 12.1999
- Streamlined operational processes, reducing overhead costs and increasing overall profitability for the region.
- Optimized staff scheduling practices, ensuring adequate coverage during peak shopping hours without increasing labor costs unnecessarily.
- Negotiated lease agreements for new store locations, securing favorable terms that supported long-term financial success in each market area.
- Promoted inter-store collaboration, sharing best practices among team members to improve overall regional performance.
- Implemented loss prevention measures, significantly decreasing instances of shoplifting and inventory shrinkage across the region.
- Analyzed market trends regularly to inform product selection decisions and ensure optimal merchandise mix for each location in the region.
- Leveraged data analysis to identify underperforming stores, implementing corrective actions that increased sales performance.
- Ensured compliance with company policies, local regulations, and industry standards across all stores in the region, mitigating potential risks to the business.
- Oversaw visual merchandising initiatives across multiple locations, creating an engaging in-store experience that attracted customers and drove sales growth.
- Collaborated with store managers to set achievable sales targets, monitoring progress towards goals on a regular basis.
- Managed inventory levels efficiently, reducing stock discrepancies and improving order accuracy.
- Conducted performance evaluations for store managers, identifying areas for improvement and recommending appropriate training or development opportunities.
- Coordinated seasonal promotional events at various stores throughout the territory driving increased foot traffic and brand awareness.
- Improved employee retention by providing comprehensive training programs and fostering a positive work environment.
- Enhanced customer satisfaction by implementing effective merchandising strategies and store layouts.
- Expanded market presence through the successful opening of new store locations within the assigned territory.
- Championed corporate social responsibility efforts within the region, leading community outreach programs and promoting environmentally friendly business practices.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
No Degree - Retail Management Certificate
University of Pretoria
Pretoria, South Africa 01.2016 - 12.2016
High School Diploma -
Hoer Volk Skool
Heidelberg, South Africa 01.1985 - 12.1989
Skills
Store operations
Operational efficiency
Health and safety
Merchandise planning
Business leadership
Sales analysis
Policies and procedures implementation
Communication
Analytical skills
Regulatory compliance
Strategic planning
Customer service
Verbal and written communication
Managing multiple stores
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 129 staff members.
Timeline
No Degree - Retail Management Certificate
University of Pretoria
01.2016 - 12.2016
Senior Store Manager/acting Regional Manager
Game Stores
07.2013 - Current
Sales Representative
Coca Cola
04.2006 - 06.2013
Regional Sales Manager
Panasonic
01.2000 - 03.2006
Regional Retail Manager
Glomail
03.1995 - 12.1999
High School Diploma -
Hoer Volk Skool
01.1985 - 12.1989
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