Christiaan Horn

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

• Cash Crusaders, Regional Operations manager, Retail- financial, EC, Currently Employed, 02/2022 - Current, Managing 8 Corporate stores and 17 franchise stores in Eastern & Southern Cape, Managing 2 Operations Managers & 2 Financial Development Officers, Biweekly Opco, Monthly P&I Financial and quarterly Exco Meetings, Identifying under-performing stores and developing a business plan to address and manage issues., Managing and motivating of store managers to increase sales and ensure operational efficiencies., Risk and loss management., Merchandising and store presentation, Ensuring the visual presentation of stores represent the brand image., Buying of stock and allocating to stores, Providing General support to managers, Daily, weekly store visits and interacting with store managers., Develop budgets and projections., Conducting regular staff meetings and orientations to implement new policies., Resolving of customer complaints through personal involvement, Reporting to CEO, Monthly trade, Seasonal trade, Reporting back on store visits, Financial Management, Implementation and maintenance of stock control policies and procedures, Weekly & monthly sale forecasts, Conducting and reviewing of final operational costs on monthly, seasonal basis to ensure stores expenses are within budgets to ensure profits are optimized and expenses are controlled.
• Zululand Retail & Petroleum, Head of Retail Operations, Petroleum/ Fmcg /distribution, KZN, Want to move back to Port Elizabeth, closer to family., 02/2018 - 02/2022, Managing of QSR-Steers,wimpy,debonairs,maxis,chesa nyama,zebros, Compliance and auditing of retail stores, qsr and fuel sites, Fleet management., Route planning, Sales, Distribution /13 sites in SA, Procurement /13 sites in SA, Day to day running of sites and distribution., Payroll, Staff rosters and all HR related matters, Stocktakes and stock ordering and managing of losses., Managing fuel ordering and deliveries plus heat expansion on daily, Daily site overview GP%, losses, fuel losses, heat expansion, costs, sales, targets, Site budgets: Fuel; Shops and QSR, Disciplinary enquiries, Managing Staff: 350 staff, 13 site Administrators, 13 Shop managers
• Mega save Cash & Carry, Operations & IR Manager, Wholesale distribution, George, Uitenhage, Queenstown, Humansdorp, East London, Port Elizabeth, Growth Opportunity, 01/2014 - 02/2018, Group Industrial Relations Manager:, Handling all HR related matters, Company representative at CCMA conciliations & arbitrations, Initiating & chairing disciplinary enquiries, Negotiating recognition agreements with trade Unions, Implementing company policies, Quarterly Employment Equity submissions, Providing General support to managers, Talent management, recruitment and selection, Drafting & development of KPI’S for employees, Preparing and processing of employee annual leave, Conducting regular staff meetings and orientations to implement new policies and procedures., Assisting Managers in identifying their staffing requirements and in reviewing, revising and or creating job descriptions as required, Conducting Training needs analyses and development training and development plans, Assisting Managers in effectively and expediently addressing disciplinary and poor performance issues according with company policy and relevant legislation, Monthly Reports submitted directly to the CEO., Handling all strike action related incidents, picketing rules and leading of negotiations reporting back to CEO, Presentations of future risks or benefits as per negotiations., Ensuring legal compliance throughout human recourse management, Securing managers are up to date of any chances to the SD9, BCEA, Consumer act, OHS act, Professional Relationships:, Labour net, LWO Employers Organization, CEO Employers Organization

• ID Number: 8708195177084
• Dependents: None
• Notice Period: 30 days
• Date of Birth: 08/19/87
• Driving License: Code: 08
• Marital Status: Single