Summary
Overview
Work History
Education
Skills
Accomplishments
Traveling locally and explore the wonders of our beautiful country. Going for walks with my family.
Timeline
ProjectManager
Christi Badenhorst

Christi Badenhorst

Receptionist, Administrator And Marketing
Durban North

Summary

Welcoming clerical professional with 22 years of experience in public office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, taking messages and setting up interview. Accurate when entering information Excel and keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Motivated receptionist offering valuable contributions in all facets of administrative activities derived from diverse,22-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work History

Admissions Receptionist and Marketing

Oakridge College
Durban North
03.2019 - Current
  • School principle's personal assistant
  • Providing administrative support for the office and different departments within the school.
  • I play a crucial role in the day-to-day life of a school by providing a wide range of administrative support to keep everything running as smoothly as possible.
    My roles are:
  • welcoming visitors to the school and dealing with their enquiries
  • answering the phone
  • administration relating to pupil attendance
  • managing email/post
  • using IT systems to draft letters, emails, reports, newsletters
  • prompting school on social media
  • monitoring school supplies keeping financial records
  • keeping paper and electronic records up to date
    using reprographic equipment
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collect payments from parents and updated account balances.
  • Developed team communications and information for meetings.

Quality Assurance Call Reviewer

Freedom to Insure
Amanzimtoti
01.2017 - 02.2019
  • Received in person training from UK Manager of training and development on product knowledge, call reviews and general QA and customer service.
  • Assessing the quality of the inbound and Outbound calls taken by our Sales/Rebrokes/Risk Agents to monitor the calls and assess agent demeanor, technical accuracy, sales performance and conformity to quality component business requirements as well identifying potential risks such as compliance, selling on cancellation, data protection, FCA regulations, etc.
  • Completing reviews and reporting in line with defined set procedures to management in SA and UK .
  • Improved operations through consistent hard work and dedication.
  • Prepared variety of different written communications, reports and documents.
  • Exceeded goals through effective task prioritization and great work ethic.

Letting Agent

Just Property
Amanzimtoti
01.2016 - 12.2017
  • Managing rental properties and finding successful tenants to fill vacancies in rental properties.
  • Renewal of contracts. Advertising available rental properties.
  • Solicit clients to rent properties, conduct open houses and show homes as part of advertising efforts.
  • Increased company’s customer service satisfaction rate by achieving 85% and up in a personal survey’s scores.
  • Communicated with hundreds of clients and identified their needs. Staged apartments for viewings and set up appointments for apartment showings rental Prepared lease agreements for clients.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.

Marketing and Advertising Manager

Global Road Markings
Brits
01.2012 - 12.2016
  • Retained clients through changing atmospheres by quickly and professionally resolving customer issues.
  • Updated team protocols to streamline marketing procedures and optimize promotion releases.
  • Handled high-profile accounts while overseeing team of employees.
  • Built and deployed strategic approaches in marketing and branding to enhance product sales.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
  • Marketing our services
    Customer follow-ups and do all the quotes and invoices.
  • Debt collection General admin work and filing

Sales Representative and Site Manager

Leisure Landscaping
Pretoria
01.2006 - 12.2012
  • Marketing and Selling our product ( Landscaping).
    Procure new suppliers for better prices on all gardening/landscaping supplies. Customer follow-ups and do all the quotes and invoices. Debt collection
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

General Administrator at Bed and Breakfast

Outeniqua Bed and Breakfast
Bloemfontein
01.2005 - 12.2006
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-to-day duties accurately and efficiently.
  • Reception – Telephone queries, bookings, and payments.
    Booking guests in at arrival/departure and assist guest with queries.
    All general office administration – handling wages and leave forms of guesthouse staff members and also handling all queries from Guesthouse staff. Purchasing cleaning products, crockery/cutlery, food, ext. Assisting guest with any queries and requests.
  • Improved operations through consistent hard work and dedication.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Receptionist Administrator

Lorry Baird Properties and Conveyance Attorneys
Bloemfontein
01.2004 - 12.2005
  • Conveyancing attorneys personal assistant
  • Weekly Adverts in the local newspapers for sales and rental agents Making appointments on behalf of the rental agents for the in and outgoing
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Debt collection
  • Daily cash ups and reconciliation of deposit releases
  • Did sales agent filing and legal documentation for the conveyancing attorney
  • Kept reception area clean and neat to give visitors positive first impression.

Front Desk Manager

Super Sport Health and Adventure Club
Bloemfontein
01.2001 - 12.2004
  • Switchboard and front desk manager, receiving of members coming into the gym and help them with queries regarding their membership, operating the switchboard and transferring calls to the relevant departments.
  • Signing up new members, do all the relevant paperwork when new members join the gym. Following up of arrear membership fees.
  • Handheld cancellations on gym membership.
  • Reconcile daily payments received by gym members.
  • Human Resource duties were to appoint new gym staff member and do all their relevant paperwork, background checks, and employment history.
  • Sales agent duties were to get a new member to join the gym and explain to them how the gym works and get them to sign up a contract with the gym.
  • I had a monthly sales target to reach in order to get my monthly incentives.
  • Fitness instructor helping members to do the right exercise.
  • Attended staff meetings and brought issues to attention of upper management.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.

Education

High School Diploma -

Jim Fouche High School
Bloemfontein
01.1996 - 11.2000

Skills

Receptionist, Marketing and admissions

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Accomplishments

While working at Super Sport Health and Adventure Club in Bloemfontein, I was reworded with the Sanlam Stratus service reward.

In total, five different people nominated me for, among other things, friendliness, helpfulness, cleanliness ,outstanding service render a service willingness and my ability to do many additional tasks.

Traveling locally and explore the wonders of our beautiful country. Going for walks with my family.

We all need to fall off the radar and escape reality every once in a while. Travel allows us to enjoy complete anonymity in new and unexplored territories. It gives us absolute freedom to live in the moment and it allows us to be anyone, to go anywhere and to do anything. Travel enables us to be spontaneous and seek new experiences.

I love spending time with my family and go for walks. Walking is known to have positive effects on mental health and happiness, we walk to relax, destress and reflect. It's a great way to experience the world around you.

Timeline

Admissions Receptionist and Marketing

Oakridge College
03.2019 - Current

Quality Assurance Call Reviewer

Freedom to Insure
01.2017 - 02.2019

Letting Agent

Just Property
01.2016 - 12.2017

Marketing and Advertising Manager

Global Road Markings
01.2012 - 12.2016

Sales Representative and Site Manager

Leisure Landscaping
01.2006 - 12.2012

General Administrator at Bed and Breakfast

Outeniqua Bed and Breakfast
01.2005 - 12.2006

Receptionist Administrator

Lorry Baird Properties and Conveyance Attorneys
01.2004 - 12.2005

Front Desk Manager

Super Sport Health and Adventure Club
01.2001 - 12.2004

High School Diploma -

Jim Fouche High School
01.1996 - 11.2000
Christi BadenhorstReceptionist, Administrator And Marketing