Chris Tebogo Nkgangeng
Driver
Plettenberg Bay
Summary
Dynamic and dedicated professional with extensive experience as a Passenger Van Driver at Mr A Bavuma, excelling in traffic regulation compliance and client support. Proven ability to enhance customer satisfaction through effective communication and timely service, while maintaining vehicle cleanliness and safety standards. Strong problem resolution skills ensure smooth operations and positive passenger experiences.
Diligent Driver with history of safely transporting passengers and ensuring timely arrivals. Proven ability to navigate routes efficiently and maintain vehicle cleanliness. Demonstrated effective communication and customer service skills ensuring passenger satisfaction.
Overview
6
6
years of professional experience
Work History
Passenger Van Driver
Mr A Bavuma
Plettenberg Bay
04.2024 - Current
- Safely transported passengers to designated locations while ensuring adherence to traffic regulations and company policies.
- Maintained vehicle cleanliness and functionality through regular inspections and routine maintenance checks.
- Assisted passengers with loading and unloading luggage, providing exceptional customer service during travel.
- Communicated effectively with passengers regarding travel routes and estimated arrival times, enhancing overall travel experience.
- Adapted to varying schedules and routes, demonstrating flexibility and responsiveness to passenger needs.
- Collaborated with team members to coordinate pick-up and drop-off schedules, improving operational efficiency.
- Documented daily travel logs and incident reports, ensuring accurate record-keeping and compliance with safety standards.
- Engaged in ongoing training and professional development to enhance driving skills and knowledge of transportation regulations.
- Communicated any delays or issues promptly to dispatchers while actively seeking alternate routes to minimize inconvenience.
- Demonstrated extensive knowledge of local areas, offering recommendations for points of interest upon request.
- Developed strong relationships with passengers, fostering a positive and enjoyable riding experience for all.
- Managed time effectively by accurately estimating travel times based on current traffic patterns.
- Offered assistance with luggage or personal items when needed, displaying excellent customer care and attention to detail.
- Maintained accurate records of daily trips, including mileage logs and expense reports for company review.
- Kept vehicle interiors clean and organized throughout shifts; sanitized surfaces regularly per health guidelines.
- Upheld strict adherence to traffic laws while operating the vehicle, ensuring both the safety of passengers on board as well as other drivers on the road.
Driver
Uber Eats
01.2023 - 03.2024
- Delivered food orders efficiently, ensuring timely arrivals and maintaining high customer satisfaction levels throughout the process.
- Navigated routes using GPS technology, optimizing delivery times and reducing travel distances effectively.
- Managed customer interactions professionally, addressing inquiries and resolving issues to enhance overall service experience.
- Utilized mobile applications for order tracking and communication, enhancing operational workflow and customer engagement.
- Conducted regular vehicle inspections and maintenance checks, ensuring reliability and safety for daily operations.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Pizza Chef
Cornuti Stella Luna
Plettenberg Bay
11.2019 - 07.2022
- Prepared high-quality pizzas by following standardized recipes and procedures, ensuring consistency and taste excellence.
- Managed inventory by tracking stock levels and placing orders, contributing to efficient kitchen operations.
- Maintained cleanliness and organization of the kitchen and workstations, promoting a safe and productive environment.
- Assisted in training new staff on pizza preparation techniques and kitchen protocols, enhancing team productivity.
- Collaborated with front-of-house staff to ensure timely order fulfillment, improving overall customer satisfaction.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Adhered to restaurant policies regarding portion control and ingredient usage, reducing unnecessary costs and waste.
- Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.
Education
High School Diploma -
Supreme Educational College
Johannesburg, South Africa 04.2001 -
Skills
Public transportation management
Traffic regulation compliance
Vehicle maintenance
Client support
Time management
GPS navigation
Incident reporting
Luggage assistance
Cleanliness standards
Communication skills
Problem resolution
Order accuracy
Kitchen operations
Passenger assistance
Punctuality
Loading and unloading
Basic vehicle repairs
Timeline
Passenger Van Driver
Mr A Bavuma
04.2024 - Current
Driver
Uber Eats
01.2023 - 03.2024
Pizza Chef
Cornuti Stella Luna
11.2019 - 07.2022
High School Diploma -
Supreme Educational College
04.2001 -