Summary
Overview
Work History
Education
Skills
Id Num
Equity
Story
Personal Information
Timeline
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Christan Plooy

Christan Plooy

IT Specialist
Cape Town

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Head Bartender

NOMAD EVENT SOLUTIONS
12.2016 - 01.2021
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Closed out cash register and prepared cashier report at close of business.

Junior Application Specialist

SPINNAKER SOFTWARE - ARCH SUPPORT
03.2021 - 12.2021
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Corrected, modified and upgraded software to improve performance.
  • Created proofs of concept for innovative new solutions.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Determined whether computer systems in company were sufficient for business requirements.

Senior Application Specialist

SPINNAKER SOFTWARE - ARCH SUPPORT
12.2021 - Current
  • My current position consists of assisting clients with application issues (errors, inconsistent data)
  • I work daily with SQL and excel
  • Developed standardized work processes, tools and methodologies to improve quality and profitability.
  • Drove continual improvement in systems operations by building tools and automation.
  • Analyzed and developed technical solutions to meet business requirements.
  • Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
  • Coordinated deployments of new software, feature updates and fixes.
  • Conducted data modeling, performance and integration testing.
  • Tested functional compliance of company products.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Corrected, modified and upgraded software to improve performance.
  • Tuned systems to boost performance.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • I have a good understanding of data flow and how applications should\can work.
  • Reviewed existing programs to refine, reduce operating time and improve techniques.

Education

Durbanville High School
01.2013 - 01.2017

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CTI Pearson Institute
01.2018 - 01.2020

Skills

Technical Reporting

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Id Num

9912035160081

Equity

White

Story

I'm hardworking, diligent, and dedicated—all qualities I put forward in everything I do. I can handle multiple tasks daily and I am a dependable person who is great at time management. I’m always energetic and eager to learn new skills. I also have experience in working as part of a team and individually.

Personal Information

Nationality: South African

Timeline

Senior Application Specialist

SPINNAKER SOFTWARE - ARCH SUPPORT
12.2021 - Current

Junior Application Specialist

SPINNAKER SOFTWARE - ARCH SUPPORT
03.2021 - 12.2021

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CTI Pearson Institute
01.2018 - 01.2020

Head Bartender

NOMAD EVENT SOLUTIONS
12.2016 - 01.2021

Durbanville High School
01.2013 - 01.2017

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Christan PlooyIT Specialist