Chrispen Ncube
448 S Augustine, Dallas Texas
Summary
Dynamic Operations Manager with a proven track record at Spur Steak Ranches, excelling in problem-solving and team leadership. Enhanced operational efficiency and customer satisfaction through effective resource management and exceptional service. Skilled in operations management and fostering a collaborative work environment, significantly contributing to business performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Spur Steak Ranches
01.2016 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Ensuring that hygiene standards are maintained throughout operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations, conducting regular stock audits and ensuring stock availability to achieve timely and accurate delivery of goods and services.
- Overseeing staff shifts, scheduling and ensuring adequate coverage.
- Involved in the hiring processes, from job posting to interviewing and onboarding new employees.
- Monitoring and assessing performances against monthly targets.
- Providing training and development for management staff to enhance their skills and performance.
Back of House Manager
Spur Steak Ranches
03.2005 - 12.2015
- Followed operational procedures and enforced product standards, quality and consistency.
- Implemented and monitored adherence to operational standards and procedures, this included quality control measures and ensuring consistency in food operation and service.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Regularly checked inventory levels of food and other supplies. Kept accurate records of stock levels, managed ordering and reduced waste by monitoring usage and and adjusting orders accordingly.
- Oversee or perform the preparation of food items according to recipes and standards, ensured that the food is prepared efficiently and to the required quality.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Conducted regular checks to ensure compliance with hygiene and safety regulations, this included monitoring cleanliness, proper food storage and adherence to health regulations to maintain a safe and sanitary environment.
Education
High School Diploma -
Unity Secondary School
Daveyton, South Africa12.1989
Skills
- Problem-Solving, adept at analyzing complex issues and implementing effective solutions to drive operational efficiency and enhance overall business performance
- Team Leadership, proven ability to lead, mentor, and motivate teams to achieve goals, fostering a collaborative and productive work environment
- Operations Management, experienced in streamlining processes, managing resources, and optimizing operational workflows to ensure smooth and efficient business operations
- Customer Service, trong focus on delivering exceptional customer service, with a track record of enhancing customer satisfaction and loyalty through effective communication and problem resolution
Languages
English
Advanced (C1)
Timeline
Operations Manager
Spur Steak Ranches
01.2016 - 08.2024
Back of House Manager
Spur Steak Ranches
03.2005 - 12.2015
High School Diploma -
Unity Secondary School
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