Chrispen Msongwe
Operations Manager
Northampton
Summary
Operations Manager improving restaurant execution through staffing control, compliance, and day-to-day process discipline. Coordinates schedules, resolves service breakdowns, and aligns teams to quality, hygiene, and cost targets. Supports leadership with reporting, corrective action, and practical fixes that keep operations steady under pressure.
Overview
1
1
Language
11
11
years of professional experience
Work History
Operations Manager
Dr Oetker SA
04.2024 - Current
- Streamlined operational workflows, enhancing efficiency and reducing processing time.
- Led cross-functional teams to implement process improvements, increasing productivity and accuracy.
- Oversaw inventory management systems, ensuring optimal stock levels and minimizing waste.
- Developed training programs for staff, fostering skill development and operational excellence.
- Drove strategic initiatives that aligned operations with organizational goals, enhancing overall performance.
- Analyzed performance metrics to identify areas for cost reduction and process optimization.
- Coordinated supply chain logistics, improving delivery timelines and customer satisfaction rates.
Restaurant General Manager
Nando's UK & IRE
04.2023 - 03.2024
- Inspire team confidence and cultivate a leadership pipeline through effective training, coaching, and development.
- Foster lasting relationships by engaging with guests and staff.
- Ensure adherence to Nando's standards through consistent feedback, coaching, and communication of disciplinary actions.
- Support goal setting and practice professional conduct to successfully resolve staff and guest situations.
- Empower management by delegating tasks to enhance team development.
- Conduct performance reviews and goal setting with staff and management.
JHB Area Manager
Chateau Gateaux
06.2018 - 02.2023
- Optimize and oversee operations for ten stores to ensure maximum efficiency.
- Lead and motivate a team of store managers to achieve goals and targets.
- Ensure stores remain profitable and operate within budget constraints.
- Ensure compliance with all company policies and operational procedures.
- Prepare and present staffing and sales reports to the operations manager.
- Provide creative and practical solutions to effectively address problems.
- Implement strategies to resolve adverse trends and enhance sales performance.
- Recruit and train both managers and staff, managing all HR and administrative functions.
Restaurant General Manager
Yum Restaurants International
09.2015 - 05.2018
- Spearhead restaurant operations while managing KFC management systems and processes for optimal efficiency.
- Proactively develop team members and managers to ensure a robust talent pipeline.
- Maximize restaurant profitability by effectively controlling costs and inventory.
- Engage with guests to gather feedback and enhance product quality and service levels for repeat business.
- Address customer queries and complaints promptly to ensure satisfaction.
- Coordinate and oversee restaurant operations during scheduled shifts.
- Uphold high standards of quality control, hygiene, health, and safety.
- Implement stringent controls on food and stock costs.
- Prepare detailed weekly and monthly performance reports.
- Conduct and initiate disciplinary hearings as necessary.
Education
Diploma - Human Resources Management
Alison
Online01-2022
Diploma - Operations Management and Supervision
Alison
Online01-2022
Diploma - Hospitality Management
Alison
Online01-2022
Bachelor of Commerce Tourism and Hospitality Management - Honours Degree - undefined
Midlands State University
Zimbabwe01-2009
Skills
Microsoft Excel
Microsoft Outlook
Staff scheduling
Recruitment and training
Performance management
Inventory control
Budget management
Health and safety compliance
Shift management
Customer service
Timeline
Operations Manager
Dr Oetker SA
04.2024 - Current
Restaurant General Manager
Nando's UK & IRE
04.2023 - 03.2024
JHB Area Manager
Chateau Gateaux
06.2018 - 02.2023
Restaurant General Manager
Yum Restaurants International
09.2015 - 05.2018
Bachelor of Commerce Tourism and Hospitality Management - Honours Degree - undefined
Midlands State University
Diploma - Hospitality Management
Alison
Diploma - Operations Management and Supervision
Alison
Diploma - Human Resources Management
Alison