Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic
CHRISTIAAN MULLER

CHRISTIAAN MULLER

Senior Technical Consultant
Pinehaven

Summary

Chris started his career in 1992 as a field service technician for Magotteaux PTY Ltd, based in Johannesburg. He joined the R&D team in 1995, operating and maintaining the mobile pilot plant doing research work on grinding media development as well as specific pilot grinding test work for global customers. In 1997, the pilot plant was moved to Brazil, Compania Vale do Rio Doce iron ore plant situated in Vitoria Espirito Santo for 3 years. Leading a team of 3 technicians, Chris successfully completed the research campaign and made several breakthroughs in terms of grinding media technology and fine grinding research. Several new technologies and concepts was pioneered during this time in Brazil. On returning from Brazil, Chris was part of a team developing the real-time ball level sensor and automated ball charging machine for 3 years. Successfully installing and operating the prototypes in several installations around the globe. In 2003 he joined the company’s sales team and was responsible for 4 Key accounts, building up to a portfolio of 25000 tons per annum of grinding media and 1800 Tons of steel mill liners. In 2010, Chris joined the P.T. Growth team to market and support Mill liners in the East Africa Region. To date he developed a portfolio of average 4,200 tons of mill liners to date. Chris was appointed company secretary for Growth Steel Africa, a subsidiary of PT Growth Asia in South Africa and are responsible for the day-to-day running of the office. Among the duties as technical sales consultant is mill liner design, wear predictions, installation supervision and sales.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

33
33
years of professional experience
2
2
Languages

Work History

Regional Key Account Manager

PT Growth Asia
09.2010 - Current
  • Monitored competitor activity closely, adapting strategies as needed to maintain a leading position in the industry.
  • Coordinated product launches within the region, ensuring smooth execution and positive client experiences.
  • Organized successful client events showcasing new products or services, fostering brand engagement among target audiences.
  • Provided insightful sales forecasts based on thorough market assessment and industry trends.
  • Mentored junior team members in effective key account management techniques for their professional development.
  • Negotiated favorable contracts, securing long-term business partnerships and mutual benefits.
  • Delivered exceptional customer service, addressing concerns promptly and professionally.
  • Developed strong relationships with clients for increased customer satisfaction and loyalty.
  • Increased product penetration within existing accounts by identifying unmet needs and offering customized solutions.
  • Conducted regular client meetings for ongoing relationship building and account maintenance.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Developed and delivered presentations to key customers to position products and services.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • 2 Clients Managed in South Africa, 2 Clients in DRC, 3 Clients in Zambia and 3 Clients in Tanzania. Total Turnover of +- USD 12,000,000 per annum.

Technical Sales Representative

Magotteaux
08.1992 - 09.2010
  • Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
  • Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales.
  • Generated and executed sales plans in existing customer base to meet profit increase goals.
  • Mentored junior sales representatives, offering guidance on best practices and sharing valuable industry insights.
  • Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Networked at events and by phone to expand business profits and revenues.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Weekly production planning for the team, based on foundry capacity and customer demand.
  • Serviced a total of 3 Key accounts with 12 smaller clients, totalling 22% of the company sales, consisting of 5 Sales Engineers.

Education

Matric NTS3 - English, Afrikaans, Mathematics, Technical Electrical, Technical Drawings

H.T.S N Diederichs
01.1989

Skills

Additional Information

Since 1992 I have been involved with mill grinding media application, development for the right product for the right application, marked ball test campaigns at the customer sites. I was part of a research and development team based in South Africa for 5 years, and relocated to Brazil for 3 years to complete a research campaign for a major Iron ore mine. During my 15 years at PT Growth Asia, I worked as an independent contractor, servicing existing clients. I was involved in Mill liner development and optimization on an ongoing basis. I am proficient in wear analysis of grinding media and end of life predictions for mill liners.

Software

Microsoft Excel

SCENE LT

Microsoft Word

Microsoft Power Point

Adobe Acrobat

2D CAD software

TrueView

Visual Basic for Applications (VBA)

Timeline

Regional Key Account Manager

PT Growth Asia
09.2010 - Current

Technical Sales Representative

Magotteaux
08.1992 - 09.2010

Matric NTS3 - English, Afrikaans, Mathematics, Technical Electrical, Technical Drawings

H.T.S N Diederichs
CHRISTIAAN MULLERSenior Technical Consultant