Summary
Overview
Work History
Education
Skills
Timeline
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Chris Malan

Network Engineer Team Leader
Ventersdorp

Summary

Results-driven Network Engineer with 8 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Talented Network Engineer possessing considerable experience with wireless networking and cloud storage. Tech-savvy and hardworking professional with expertise in Wireless and Fibre Networks. Expert at developing technical documents and manuals and performing regular troubleshooting.

Overview

8
8
years of professional experience

Work History

Network Engineer

Herotel
09.2022 - Current
  • Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
  • Enhanced security by implementing firewalls, VPNs, and access control systems.
  • Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
  • Mentored interns in various aspects of Network Engineering while encouraging them to explore new ideas and technologies within the field.

Senior Field Service Technician

Herotel
01.2022 - Current
  • Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
  • Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
  • Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.

Junior Field Engineer

Herotel
10.2019 - Current
  • Supported senior engineers in designing effective well plans to maximize resource extraction.
  • Increased safety measures with thorough risk assessments and implementing standard operating procedures.
  • Monitored field equipment performance to ensure reliability and detect potential issues early on.
  • Contributed to successful project completion by coordinating with cross-functional teams on site.

Technical Support Agent

HeroTel
09.2021 - 09.2022
  • Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
  • Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
  • Facilitated training sessions on product updates or changes within the organization to ensure consistent knowledge across all support agents.
  • Collaborated with cross-functional teams to resolve escalated issues effectively.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Assisted colleagues in troubleshooting software and hardware problems, enhancing team productivity.

Field Service Technician

Spikewug I.T.C
01.2016 - 08.2018
  • Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Education

High School Diploma -

High School Ventersdorp
Ventersdorp
04.2001 -

Skills

  • Firewall management tools

  • Access Control

  • Risk Assessment

  • Technical Troubleshooting

  • Network Scaling

  • IP Services

  • Root Cause Analysis

  • Subnetting expertise

  • Firewall functionality

  • IP Addressing and Subnetting

  • OSPF routing

  • Network performance monitoring

  • Network Troubleshooting

  • VLAN aggregation

  • Network Security

  • Wireless networks troubleshooting

Timeline

Network Engineer

Herotel
09.2022 - Current

Senior Field Service Technician

Herotel
01.2022 - Current

Technical Support Agent

HeroTel
09.2021 - 09.2022

Junior Field Engineer

Herotel
10.2019 - Current

Field Service Technician

Spikewug I.T.C
01.2016 - 08.2018

High School Diploma -

High School Ventersdorp
04.2001 -

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Chris MalanNetwork Engineer Team Leader