Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Interests
References
Timeline
Generic

Chris Lottering

Senior IT Technician
Potchefstroom,North West

Summary

Industrious Senior Technician skilled at preventive maintenance and calibration. Decisive and reliable professional with excellent planning and problem solving abilities.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Service-oriented Technician experienced with Mining organizations. Determined and experienced in diagnosing issues and performing repairs. Offers excellent mechanical maintenance and repair abilities.

Focused Technician considered expert in maintenance services. Demonstrating keen sense of urgency to every customer. Over 17 years delivering multi-faceted trade skills in industrial environments.

Forward-thinking professional offering more than 17 years of experience working in demanding, deadline-driven environments. Excellent skills servicing Microsoft Windows systems, making repairs and conducting warranty work.

Skilled Network Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements.

Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Microsoft expertise to manage job functions. Excellent communicator with focus on results.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Senior IT Technician

SPH Kundalila (Pty) Ltd.
Carletonville, North West
05.2008 - 03.2022
  • Managed over 30 support calls per day, providing support both telephonically and remotely.
  • Costs were lowered by 30% by taking over many outsourced support rolls and installations.
  • Completed preventive maintenance on set schedules.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Diagnosed problems with Microsoft Windows machines by applying technical knowledge and troubleshooting skills.
  • Repaired components, systems and machines to control costs.
  • Tested components and systems to evaluate performance and identify concerns.
  • Installed new systems and parts with efficient approach.
  • Monitored and enforced safety measures to mitigate hazards.
  • Performed evaluations of equipment performance to optimize productivity.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Set up and performed test activities.
  • Maintained quality assurance and customer satisfaction objectives.
  • Maintained compliance with regulatory standards and safety requirements.
  • Addressed routine equipment maintenance according to established schedule.
  • Applied critical thinking and research to address complex issues.
  • Prioritized tasks and planned workflows to meet operational targets.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.

IT Technician

Blue Tek Computers
Potchefstroom, North West
09.2005 - 04.2008
  • Managed over 25 customer calls per day both telephonically and remotely.
  • Operated as field Technician providing Support at both clients homes and their businesses.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Set up and maintained user accounts and client access.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Recovered critical information from data back ups to restore functionality.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Maintained office PCs, networks and mobile devices.

Education

Matric -

Hoërskool Hendrik Verwoerd
Pretoria
01.1990 - 12.1994

Skills

    Help Desk Operations

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Accomplishments

  • Resolved product issue through consumer testing and training, I managed nearly a hundred end users and provided support with regards to various systems, hardware and software.
  • Achieved Implementation of new Sites by completing new Site establishment with accuracy and efficiency.
  • Achieved timely completion of Site planning through effectively helping with liaising with suppliers purchasing of hardware and liaising with Service providers regarding connectivity and implementation of services on the relevant sites.
  • Collaborated with team of 3 in the development of new Site implementation all across South Africa.
  • Achieved very positive results by introducing and implementing diagnostic OEM software for mechanical staff to perform diagnostic tasks on Earthmoving Machinery.

Additional Information

I am a positive and reliable career driven individual, I excel in being involved in high pressure situations that involve creative ways to solve problems. I am a Self Starter with good knowledge and brilliant communication skills. I am a Team player who thrives on successfully completing assigned tasks and deadlines on time. I

Software

Microsoft Office

Microsoft Windows

Linux in process

Certification

I am in the process of completing short courses to sharpen my knowledge and to learn new skills.

Interests

Cycling, Triathlons, Photography

References

Contact: Brad van Niekerk HR Manager SPH Kundalila (Pty) Ltd.

Contact Number: 072 378 0634


Timeline

I am in the process of completing short courses to sharpen my knowledge and to learn new skills.

10-2022

Senior IT Technician

SPH Kundalila (Pty) Ltd.
05.2008 - 03.2022

IT Technician

Blue Tek Computers
09.2005 - 04.2008

Matric -

Hoërskool Hendrik Verwoerd
01.1990 - 12.1994
Chris LotteringSenior IT Technician