Chris Hitchcock
Service Engineer
Cape Town
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer business needs. Offering over 11 years of customer support knowledge-base experience in the dental industry.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Service Engineer
Digital Dental Technologies LTD PTY.
07.2023 - Current
- Installation of Cad/Cam and Imaging equipment and providing after sales support.
- Installation of Treatment Centres and Hygiene equipment and providing after sales support.
- Servicing and repair of dental handpieces.
- Quoting and invoicing using Pastel.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
Service Engineer
Dentsply Sirona
11.2012 - 06.2023
- Remote and onsite CADCAM software and hardware installation, support and basic training.
- Installation of Sidexis Xray imaging (SQL based) software, training and support.
- Treatment Centre and Hygiene systems installation and support.
- Servicing and repair of dental handpieces.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Resolved customer complaints in prompt, polite and professional approach.
- Accurate time keeping and recording using company jobcard system.
Education
High School Diploma -
J.G Meiring
Cape Town 04.2001 -
Additional Information
Factory training in Bensheim, Germany was provided by Dentsply Sirona on product line up.
Work history pre 2012 available on request.
Timeline
Service Engineer
Digital Dental Technologies LTD PTY.
07.2023 - Current
Service Engineer
Dentsply Sirona
11.2012 - 06.2023
High School Diploma -
J.G Meiring
04.2001 -
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