Chrichelle Buitendag
Melkbosstrand, Cape Town
Summary
Dynamic professional with a proven track record in customer relations and store management. Excelled in enhancing customer satisfaction and sales through excellent communication and strategic merchandising. Skilled in computer literacy and adept at fostering positive experiences, demonstrating adaptability and a fast-learning ability in fast-paced environments.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Assistant
Harris & D'Arcy Jewellers
05.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Senior Waiter
On The Rocks Restaurant, Seascape Collection
10.2021 - 03.2023
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
Retail Store Manager
Wet Willy's Surf Shop
10.2019 - 01.2021
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Waitress
Saints Burger Joint
04.2018 - 08.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Melkbosstrand High School
Melkbosstrand, Cape Town, South Africa 04.2001 -
Skills
Fast Learner
Adaptable
Excellent Time Management
Excellent Communication Skills
Excellent Telephone Manner
Booking Management
Computer Literate
Stock Management
Store Management
Customer Relations
Cash handling
Opening and closing procedures
Timeline
Sales Assistant
Harris & D'Arcy Jewellers
05.2024 - 12.2024
Senior Waiter
On The Rocks Restaurant, Seascape Collection
10.2021 - 03.2023
Retail Store Manager
Wet Willy's Surf Shop
10.2019 - 01.2021
Waitress
Saints Burger Joint
04.2018 - 08.2018
High School Diploma -
Melkbosstrand High School
04.2001 -