Chomba Kelly Musonda

• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Compared supplier risks to make balanced, strategic purchasing choices.
• Determined strategic direction of organisation based on industry knowledge and market research.
• Management P&L to achieve agreed targets.
• Managing the strategic recruitment of Acquiring products; POS, MPOS and Ecommerce and ensuring that competitive pricing is achieved for commercial viability of the acquiring segment
• Providing leadership to a team of direct reports comprising of Account-Managers responsible for new merchant acquisition, business retention &product management, customer service and performance analysis.
• Managing all aspects of risks associated with the Acquiring business with in-country teams and supporting functions, KYC, AML, credit risks, regulatory & card schemes Compliance.
• Developing products to enhance the proposition and achieve operating stability.
• Build succession plans for all direct reports and key personnel.
• Identifying & implementing new business opportunities,

such as new segments & products.

• Ensuring that customer and staff satisfaction performance is monitored and measured, and Objectives are met.

• Building relationships with Absa Corporate and Business Banking to create-business opportunities for cross sell, attend trade functions to scan the market and identify external opportunities for business growth.
• Implement products and activities to deliver value-added products and services.
• Develop pricing strategy and processes and overseeing client relationships to ensure all our key strategic merchants are looked after and maintain a healthy transaction pattern.
• Collaborating with Marketing , initiating merchants campaigns to boost-utilization of our Payment channels (POS and E-ecommerce) to increase value to maintain and grow market share.

• Managing and coordinating Lusaka,Central ,Luapula and Northern Regions comprising 12 Branches, Driving performance to ensure that all Branches in the region achieved their agreed objectives( Targets)
• Hired and trained dedicated and high-achieving sales teams.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.

• Carried out sales visits to current and prospective customers with respective Branch Managers
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Managed team of 51 staff, driving performance with motivational strategies to exceed sales targets with effective training to help reach revenue and profit targets..
• Worked in collaboration with Governance, Risk and control function to ensure that all the branches operated with acceptable control environment .
• Inspired the region to achieve top performance levels and produced the top three Branches and Managers

• Identified and resolved operational issues impacting productivity, performance or profitability.
• Monitored operations to assess and highlight results.
• Created and led successful business culture focused on performance.
• Maintained organisational compliance with applicable legislation and regulations.
• Developed key operational initiatives to drive and maintain substantial business growth this resulted in increased business as a result of penetration into the mines in solwezi and Kalumbila.Solwezi Branch outperformed in Assets(Loans and Credit cards) sales
• Put in place clear controls for financial administration and business management, the branch achieved Green Audits for three years in a raw .
• Partnered with management team to optimise operations and reduce costs through introduction of a flex option.
• Managed to grow the branch from a medium sized to a large Defined Branch this eventually resulted in the branch relocation to a bigger building .

• Established budgets based on historical, current and forecasted business data.
• Set strategic plans to govern functioning of branch operations as well Bank of Zambia regional subchest
• Identified and resolved operational issues impacting productivity, performance or profitability and set the branch on a clear path
• Created and led successful business culture focused on performance.
• Allocated resources to teams and projects based on need, performance and availability in the absence of the Branch Manager
• Put in place clear controls for financial administration and business management.
• Partnered with management team to optimise operations and reduce costs.
• Established strong rapport with stakeholders to enhance business credibility, actively attended PDCC and the regional Chamber of Commerce meetings

• Resolved queries within target timeframes during peak periods.
• Demonstrated exceptional product knowledge to promote comprehensive bank services.
• Updated client data with strong accuracy and systems knowledge.
• Boosted client satisfaction with warm, reassuring service style.
• Promoted new financial products for enhanced investment scope.
• Smashed monthly targets by growing high-performing client portfolio.
• Cross-sold products to drive revenue while meeting individual client needs.
• Explained complex mortgage and loan information with clear and concise terminology.

• Defined and implemented Government policies as directed by the Permanent secretary
• Planned and directed general operations to meet Government set goals.
• Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
• Attended public speaking events to deliver presentations on behalf of provincial administration .
• Promoted organizational interests to legislature, government or general public.
• Developed annual budgets and forecasted expenses and revenue.

• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Assisted customers with varying questions using product knowledge and service expertise.
• Processed cash deposits and withdrawals for customers.
• Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
• Assisted customers with questions about products, services and terms.