4
Hi, I’m
Choene Ledwaba
Boksburg Dawnpark
Summary
Dynamic leader with a proven track record at the Department of Public Works Roads and Transport, enhancing team communication and customer satisfaction. Skilled in strategic planning and team leadership, with expertise in Google Drive and staff development. Achieved significant improvements in operational efficiency and employee performance, embodying financial leadership and a commitment to excellence.
Overview
7
Languages
Work History
Department of Public Works Roads and Transport
Assistant General Manager
Job overview
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Legit Store
Cashier
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Evander Hospital
Administrative Assistant
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Shapeve Primary School
Assistant Teacher
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Provided one-on-one and group-based learning support focused on student progress.
Home Based Thokoza
General Assistant
Job overview
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
Lefalagago Home Based Care
Clerical Worker
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Assisted with financial management, tracking expenses and creating budget reports for department heads.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Gert Sibande College Tvet Evander
from Community House Building Nqf Level 2
05.2012
Skills
Business operations knowledge
Strategic planning skill
Team leadership expertise
Google Drive
Training and development background
Financial leadership ability
Product development
Staff training/development
Coaching and mentoring
Software
Interests
Travelling
Reading
Socialising
Timeline
Assistant General Manager
Department of Public Works Roads and Transport
Cashier
Legit Store
Administrative Assistant
Evander Hospital
Assistant Teacher
Shapeve Primary School
General Assistant
Home Based Thokoza
Clerical Worker
Lefalagago Home Based Care
Gert Sibande College Tvet
from Community House Building Nqf Level 2