CHLOE PHUMI SEKHOSANA
Senior Operational Sales Manager
Pretoria
Summary
Sales management expert with the ability to revive sales operations and realign sales methods to enhance earnings and client acquisition. Effective at enhancing sales techniques to streamline and bolster operations. A multidimensional leader with an analytical and conscientious approach to constructing and leading successful teams.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Sales Senior Manager
Auto And General Budget Australia
Johannesburg
09.2019 - Current
- Monitoring and Reporting performance and assisting teams in achieving set goals and targets.
- Monitoring and Reporting Associate performance and assisting teams in achieving set goals and targets.
- Conducting Training & Development programs for team members and staff.
- Directly interacting with customers and strategizing methods to strengthen customer relationship.
- Ensuring all organizational policies and procedures are strictly adhered to.
- Leading, Directing and Motivating sales leaders to produce efficient and high quality results.
- Setting and reviewing of organisational/productivity objectives
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
Client Services Team Leader
Auto and General Budget Australia
Johannesburg
08.2019 - 09.2019
- Ensure efficiency of service productivity and performance in Call Centre
- Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios
- Escalations reviewed and resolved
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Claims Team Leader
Auto & General Australia
Johannesburg
04.2019 - 07.2019
- Ensuring delegated daily claims are attended to timeously.
- Ensure accurate recording of all claims on Administration system.
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Sales Team Leader
Auto and General Budget Australia
Johannesburg
06.2016 - 03.2019
- Maximising profit through effective use of business KPI’s and performance management process
- Ensuring deadlines and targets are achieved whilst maintaining high quality of service
- Devising unique strategies and techniques to achieve sales targets
- Identifying and winning new business opportunities within defined market sector
- Coaching effectively on identified opportunities to achieve results.
Sales Team Manager
Youi Insurance Australia
Johannesburg
10.2015 - 05.2016
- Obtaining profitable results through sales team by developing team through motivation, skills development and product knowledge development.
- Monitoring performance of sales team by establishing system of reports and communications involving sales reports, monthly sales meetings.
Education
BCom - Marketing Management
UNISA
Pretoria, South Africa 02.2021 - 10.2023
Certificate in Leadership Acceleration - Management
Gordon Institute Business Science (GIBS)
Johannesburg, South Africa 11.2020 - 09.2021
Matric Certificate -
Willowridge High School
Pretoria, South Africa 01.2000 - 01.2004
Skills
Operations management
Business administration
Project Management
Sales and marketing
Staff Management
Decision-Making
Problem-Solving
Analytical and Critical Thinking
Organization and Time Management
Training and Development
Accomplishments
- Best Performing, TGT Award Winner (2017,2018) 4 quarters consecutively
- Initiated Sales Department quote process to line with Customer connections
- Established Customer Journey Clinics coaching sessions within Department.
Timeline
BCom - Marketing Management
UNISA
02.2021 - 10.2023
Certificate in Leadership Acceleration - Management
Gordon Institute Business Science (GIBS)
11.2020 - 09.2021
Sales Senior Manager
Auto And General Budget Australia
09.2019 - Current
Client Services Team Leader
Auto and General Budget Australia
08.2019 - 09.2019
Claims Team Leader
Auto & General Australia
04.2019 - 07.2019
Sales Team Leader
Auto and General Budget Australia
06.2016 - 03.2019
Sales Team Manager
Youi Insurance Australia
10.2015 - 05.2016
Matric Certificate -
Willowridge High School
01.2000 - 01.2004