CHIVONNE VAN DER MERWE
ESL Online Teacher (No Experience)
Florida North, Roodepoort,Gauteng
Summary
Highly motivated individual with a passion for helping others, experienced in project leadership and collaboration with diverse individuals. Demonstrates excellent interpersonal and communication skills, fostering strong connections and promoting effective teamwork. Committed to continuous learning and personal growth, always seeking new opportunities to expand knowledge and expertise.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Community Service Volunteer Tutor
Ebenezer Church
10.2024 - 02.2025
- Offered tutoring services to students struggling academically, helping them improve their performance in school.
- Aided students with planning and preparation for class projects.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed strong relationships with students, fostering a positive learning environment and open communication.
- Provided constructive feedback on assignments, empowering students to refine their writing skills further.
- Assisted students with homework using curriculum and materials provided by program.
Online Marketing Assistant
Digital Coach
06.2021 - 10.2024
- Increased website traffic by implementing search engine optimization strategies and creating engaging content.
- Generated high-quality inbound links to company website by building relationships with industry influencers and securing guest posting opportunities.
- Managed emails and incoming calls from customers
- Optimized user experience on company website by conducting usability tests and making necessary improvements.
- Collaborated with graphic designers to produce visually appealing marketing materials that resonated with target audiences.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Spa Therapist
Life Day Spa
03.2012 - 04.2021
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
- Assisted manager with daily spa operations.
Aqua Spa Therapist
Steiner
03.2007 - 11.2011
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Created marketing advertisements to increase awareness of services and boost sales.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
Risk Variations Department (Compliance Processing) / Document Management (Securities)
FNB (HOMELOANS)
01.2002 - 12.2006
- Release of Title Deed for subsequent further bonds within the required turnaround time
- Release Subdivisions of Property, Rezoning, Amendments on the Bond Documents
- Query handling & follow-up of incomplete and rejected documents & comply with FAI's legislation
- Release & cancel cession on existing life policies & register a cession on the new policy with the insurance company
- Instruction insurances companies to make loans/partial surrenders or surrender on policies & pay the monies to the bond accounts or to client personal account
- Submitting claims to insurance companies and government departments in case of retirement, disability or death
- Release & Replacement of Bank Security Documents
- Monitoring of a suspense account (Residual balances account)
- Recovering funds from insurance companies & government departments and passing entries it to individual accounts
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Actively asses and review processes to ensure optimum efficiency effectiveness level response to business requirements
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
Some College (No Degree) - Make up, Waxing, Manicure & Pedicure, Skincare & Eye Treatments, Professional Conduct & Business Awareness, Facial Electrical Treatments
PHYSIO-AESTHETICS BEAUTY ACADEMY
Johannesburg 01.2003 - 03.2005
Some College (No Degree) - Financial Accounting, Entrepreneurship and Business Management, Management Communication, Computerized Financial System
PARK TOWN COLLEGE
Johannesburg, South-Africa 01.2000 - 05.2002
Skills
Active student participation
Customer service
Active listening
Critical thinking
Computer proficiency
Conflict resolution
Personal Information
- ID Number: 820102 0013 088
- License: Code 08
- Date of Birth: 01/02/82
- Gender: Female
- Nationality: South African
Other
Introduction to Home Loans, telephone techniques & customer services. Unwavering dedication within the Celebrity Cruises.Conducting motivational speeches within my local community for the up liftmen of teenage girls. Arranging skin care workshops within the various local churches and been a Sunday school teacher for over five years.
Certification
120 Hour Advanced TEFL/TESOL Certificate - TEFL Universal
Timeline
120 Hour Advanced TEFL/TESOL Certificate - TEFL Universal
04-2025
Community Service Volunteer Tutor
Ebenezer Church
10.2024 - 02.2025
120 Hour Teaching English as a Foreign Language - Teacher Record
05-2024
Online Marketing Assistant
Digital Coach
06.2021 - 10.2024
Spa Therapist
Life Day Spa
03.2012 - 04.2021
Aqua Spa Therapist
Steiner
03.2007 - 11.2011
Some College (No Degree) - Make up, Waxing, Manicure & Pedicure, Skincare & Eye Treatments, Professional Conduct & Business Awareness, Facial Electrical Treatments
PHYSIO-AESTHETICS BEAUTY ACADEMY
01.2003 - 03.2005
Risk Variations Department (Compliance Processing) / Document Management (Securities)
FNB (HOMELOANS)
01.2002 - 12.2006
Some College (No Degree) - Financial Accounting, Entrepreneurship and Business Management, Management Communication, Computerized Financial System
PARK TOWN COLLEGE
01.2000 - 05.2002
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