Chirnque Rhoode

• Facilitated client consultations to understand investment needs and provide tailored solutions.
• Developed and maintained strong relationships with clients to ensure repeat business and referrals.
• Analyzed market trends to identify potential investment opportunities for clients in precious metals.
• Presented product offerings effectively, enhancing client understanding of gold and silver investments.
• Streamlined sales processes, improving efficiency in client onboarding and transaction management.
• Mentored junior brokers, fostering their development in sales techniques and market knowledge.
• Collaborated with cross-functional teams to enhance product offerings based on client feedback and market demand.
• Developed and implemented sales strategies to increase revenue.
• Built strong relationships with clients by providing exceptional customer service, resulting in increased repeat business and referrals.
• Acted as a mentor for junior team members by sharing best practices on effective selling techniques and fostering a supportive work environment.
• Utilized CRM tools to manage pipeline effectively and track progress towards achieving individual goals.
• Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and negotiations.
• Delivered compelling product demonstrations tailored to individual clients'' needs, leading to higher conversion rates.
• Devised creative solutions for overcoming objections from prospective customers during negotiation stages, ultimately securing profitable agreements.
• Managed key accounts by consistently delivering value-added services that strengthened relationships and ensured long-term business partnerships.
• Collaborated with team members to develop innovative sales strategies and tactics for improved performance.
• Expanded the company''s client base by actively prospecting for new leads and closing deals successfully.
• Conducted regular follow-up calls with prospects to nurture leads throughout the sales process.
• Completed training programs to remain updated and further develop proficiency of important industry information.
• Used consultative sales approach to understand and meet customer needs.
• Addressed each customers' needs and wants to recommend suitable product options.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Serviced existing accounts on a regular basis to maximize revenue.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.

• Regional Manager: Russel Perry-0814710364
• Store Manager: Anuscha Daniels -073 721 1755
• Permanent Employer Duration: 1
• Exceeded sales goals by 85% utilizing exemplary customer service skills.
• Provided exceptional customer service, enhancing client satisfaction and loyalty.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maximized sales revenue through personalized recommendations and upselling techniques.
• Enhanced customer loyalty by offering tailored solutions that met individual needs.
• Boosted customer satisfaction by providing exceptional service and product knowledge.
• Collaborated with team members to achieve daily sales targets and operational goals.
• Greeted customers and helped with product questions, selections, and purchases.
• Trained new sales staff on company policies and effective selling techniques.
• Resolved customer complaints efficiently, maintaining a positive store environment.
• Participated in promotional events to engage potential customers and showcase store offerings.
• Analyzed sales data to identify trends, informing promotional strategies.
• Analyzed sales data to optimize strategies for reaching target demographics more effectively.
• Conducted regular product demonstrations, increasing interest in featured items.
• Managed product displays, optimizing visual merchandising to attract customers.
• Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Streamlined store processes for improved efficiency and smoother day-to-day operations.
• Handled cash transactions accurately while adhering to established security procedures.
• Oversaw deposits, processed financial transactions and maintained inventory.
• Developed strong relationships with clients, leading to repeat business and increased referrals.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Stayed up-to-date on industry trends to better educate customers on new products and offerings.
• Conducted inventory management, ensuring accurate stock levels and replenishment.
• Increased average transaction value through strategic cross-selling of complementary products.
• Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
• Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
• Streamlined store processes for improved efficiency and smoother day-to-day operations.
• Managed inventory levels, ensuring optimal stock availability and minimal waste.

• Manager: Rabiah Dawson - 021 914 2824
• Permanent Employer. Duration 3 April 2017 - 24 October 2017
• Supervised daily operations to ensure optimal team performance and customer satisfaction.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Trained and mentored new staff on product knowledge and sales techniques.
• Led team meetings to communicate goals, address challenges, and celebrate achievements.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Implemented inventory management systems to streamline stock control processes.
• Developed and enforced store policies to maintain high visual merchandising standards.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Manager: Aida Moolman - 021 914 6692
• Permanent Employer Duration
• Achieved or exceeded company-defined sales quotas.
• Set and achieved company defined sales goals.
• Cultivated strong client relationships through personalized sales consultations and service excellence.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Advised clients on product selections tailored to their unique needs.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Provided sales and customer service assistance to walk-in traffic
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Informed customers of promotions to increase sales productivity and volume.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Trained new staff members on product knowledge and best sales practices, fostering a collaborative environment.
• Led cross-functional teams in executing successful promotional events, increasing brand awareness and customer acquisition.
• Maintained a sense of urgency in answering customer questions and requests through email or voice messaging.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Maximized customer retention by resolving issues quickly.
• Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Implemented inventory management procedures to optimize stock levels and reduce discrepancies.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Contributed to team objectives in fast-paced environment.
• Contributed to team objectives in a fast-paced environment.
• Responded to telephone and in-person requests for information.
• Achieved or exceeded company-defined sales quotas.

• Store Manager Lee-Harvey Lombard
• Contract Employer Duration 13 July 2014 - 15 October 2014
• 074 506 9278
• Conducted market research to identify customer needs and preferences for targeted sales strategies.

• Belinda Collins (Employer) 073 1416 099
• Duration 20 March2012 - 08 August 2012
• Assisted customers in product selection, enhancing overall shopping experience.
• Managed inventory levels, ensuring timely restocking of essential supplies.
• Collaborated with team members to optimize store layout for improved customer flow.

Highest grade passed.

• Grade 11- Minimum Average