Chilufya Musenge Musowa
Lusaka
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Mistcol Pub and Restaurant through exceptional service prioritization and strong multitasking. Skilled in both cash handling and team collaboration, my approach to hospitality service consistently resulted in positive dining experiences, showcasing my ability to meet and exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Pub Waitress
Mistcol Pub And Restuarant
03.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Pub and Restaurant Waitress
Asante Sana Bar And Restaurant
01.2020 - 03.2023
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Pub and Restaurant Waitress
Chita Lodge
01.2017 - 01.2018
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
Education
No Degree - High School
Kabulonga Girls High School
Lusaka, Zambia12.2016
No Degree - Basic School
New Mtendere Basic School
Lusaka, Zambia12.2013
No Degree - Primary School Education
Tunduya Basic School
Lusaka, Zambia12.2011
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Menu Recommendations
- Payment Processing
- Service prioritization
Timeline
Pub Waitress
Mistcol Pub And Restuarant
03.2023 - Current
Pub and Restaurant Waitress
Asante Sana Bar And Restaurant
01.2020 - 03.2023
Pub and Restaurant Waitress
Chita Lodge
01.2017 - 01.2018
No Degree - High School
Kabulonga Girls High School
No Degree - Basic School
New Mtendere Basic School
No Degree - Primary School Education
Tunduya Basic School
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