Chiedza Marima
RESORT DESK ATTENDANT
Brits
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Hotel Front Desk Agent
SEASONS GOLF, LEASURE ,SPA
BRITS
2019.01 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guest.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Managed over 50 customer calls per day.
Hotel Receptionist
POTE HILL HOTEL
ZVISHAVANE
2015.08 - 2018.11
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction
Education
High School Diploma -
ZVISHAVANE HIGH SCHOOL
ZIMBABWE 2009.01 - 2012.11
High School Diploma -
MUFAKOSE HIGH SCHOOL
ZIMBABWE 2013.01 - 2014.11
DIPLOMA - BOOKKEEPING
ALISON
2022.11 - 2022.12
Skills
Welcoming guests
Correspondence management
Word processing
Problem-solving skills
Timeline
DIPLOMA - BOOKKEEPING
ALISON
2022.11 - 2022.12
Hotel Front Desk Agent
SEASONS GOLF, LEASURE ,SPA
2019.01 - Current
Hotel Receptionist
POTE HILL HOTEL
2015.08 - 2018.11
High School Diploma -
MUFAKOSE HIGH SCHOOL
2013.01 - 2014.11
High School Diploma -
ZVISHAVANE HIGH SCHOOL
2009.01 - 2012.11