Chibole Dancan
DATA ENGINEER, SMARTCARE
Nairobi
Summary
Accomplished SOC Engineer with a proven track record at Huawei Technologies, enhancing carrier network monitoring by providing rich insights from SOC data. Strong background in Hadoop big data processing ecosystem. Demonstrated leadership in deploying Huawei’s SOC platform called SmartCare for our customer, significantly improving customer experience. Skilled in SQL, Python and 2345G technologies, with a knack for collaborative problem-solving and innovative solution implementation.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Data Engineer(SOC)
Huawei Technologies
08.2023 - Current
- Optimized data processing by implementing efficient ETL pipelines and streamlining database design.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Enhanced data quality by performing thorough cleaning, validation, and transformation tasks.
- Automated routine tasks using Python and shell scripts, increasing team productivity and reducing manual errors.
- Established data quality frameworks, improving data accuracy. Implemented data governance policies, ensuring compliance with industry regulations and internal standards.
- Introduced several key dashboards that have been accepted and being used by our customer engineers.
Smartcare Service Engineer(SOC)
Huawei Technologies
08.2022 - 07.2023
- Customer Experience Optimization. Deployed and managed Huawei’s SmartCare Suite solution in the data centers, enhancing Safaricom's ability to monitor and improve customer experience. Developed tailored KPIs and dashboards to provide actionable insights into network performance and customer behavior.
- Big Data Analytics. Leveraged advanced analytics tools to process and analyze network and customer data, identifying patterns that improved service quality.
- Performance Monitoring. Implemented real-time network performance monitoring systems, allowing Safaricom to optimize resource allocation and improve QoS (Quality of Service).
- Project Highlights. Led a team to successfully migrate legacy systems to Huawei's SmartCare platform, ensuring a seamless transition with zero downtime.
- End to end monitoring of GSM, UMTS and LTE technologies with detailed insights in troubleshooting of raw signalling records.
Java Software Developer
PalmPay, Tecno
03.2022 - 07.2022
- Advised R&D on gaps in the current market.
- Provided technical support to Business Development, Channel Operations/ Customer support, and Reconciliation team to ensure customer satisfaction.
- Analyzed Partner APIs and created debug reports from tests carried out to ensure they meet PalmPay standards.
- Provided support in developing an overall strategy for channel integration with local partners.
- Carried out integrations of M-PESA, Airtel Money, Cellulant, JamboPay, and their respective billers into the PalmPay ecosystem.
- Analysis of system design for Wallet As A Service with KCB Bank Kenya, JamboPay, and Cellulant.
- In conjuction with R&D , we successfully deployed Infinix and Tecno Wallet into production.
IT Support Engineer
Swiss Lenana Mount Hotel
10.2021 - 02.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware and software network issues.
Software Engineer Intern(SOC)
Huawei Technologies
03.2021 - 09.2021
- Supported in POC for the SmartCare solution.
- Supported in SOC expansion Ghana
Education
Bachelor of Engineering - Intelligent Science And Technology
University of Shanghai For Science And Technology
Shanghai 04.2001 -
Associate of Arts - Chinese Language And Literature
Shanghai Normal University
Shanghai 04.2001 -
Skills
ETL development
Data pipeline design
Network Monitoring
SQL, Python, Shell, Linux
Big Data Hadoop ecosystem
GSM, UMTS, LTE, NR NSA
Timeline
Data Engineer(SOC)
Huawei Technologies
08.2023 - Current
Smartcare Service Engineer(SOC)
Huawei Technologies
08.2022 - 07.2023
Java Software Developer
PalmPay, Tecno
03.2022 - 07.2022
IT Support Engineer
Swiss Lenana Mount Hotel
10.2021 - 02.2022
Software Engineer Intern(SOC)
Huawei Technologies
03.2021 - 09.2021
Bachelor of Engineering - Intelligent Science And Technology
University of Shanghai For Science And Technology
04.2001 -
Associate of Arts - Chinese Language And Literature
Shanghai Normal University
04.2001 -
Similar Profiles
BERNARD SELAKE TANKISOBERNARD SELAKE TANKISO
Procurement Manager at Huawei TechnologiesProcurement Manager at Huawei Technologies
Yeleu YermekulyYeleu Yermekuly
Site Engineer at Huawei TechnologiesSite Engineer at Huawei Technologies
Emmanuel Anselm GouinEmmanuel Anselm Gouin
Procurement Officer at Huawei TechnologiesProcurement Officer at Huawei Technologies