Cheyvene Klaasen
None
Mossel Bay
Summary
Dynamic sales consultant, excelling in consultative sales and customer service. Skilled in building lasting client relationships and enhancing customer satisfaction through tailored product recommendations. Reliable team player with focus on collaboration and adaptability. Driven to provide superior quality customer service.
Overview
14
14
years of professional experience
Work History
Vodacom Sales Consultant
Vodacom
03.2022 - 12.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Back up Store Secretary
Game Store
02.2018 - 02.2022
- Assisted management with recruitment and induction proses.
- Assisted with inventory management, ensuring accurate stock levels and timely office product ordering.
- Offered support during staff meetings by taking minutes and distributing pertinent information to relevant parties promptly.
- Administer Timekeeper system on a daily, weekly and monthly basis.
- Enhanced customer satisfaction by providing efficient and accurate administrative support to store management.
- Streamlined office operations through the implementation of effective filing systems and document organization.
- Liaised between store management and staff members for clear communication regarding policies, procedures, and expectations.
Cellular Sales Consultant
Game
02.2018 - 02.2022
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
- Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maximized revenue potential with strategic merchandising tactics that highlighted promotions and high-margin items effectively.
Switchboard Receptionist
Game
02.2011 - 01.2018
- Assisted in streamlining office operations by accurately directing calls to the correct personnel.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
- Coordinated appointments for multiple staff members, optimizing schedules to accommodate client needs.
- Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
- Improved customer satisfaction with timely problem resolution and accurate call transfers.
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
- Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
Education
High School Diploma -
Sao Bras Secondary
Mossel Bay, South Africa 04.2001 -
Skills
Community networking
Customer liaison
Consultative sales
Sales strategies
Building Customer Relationships
Customer service
Product and service knowledge
Interpersonal communication skills
Timeline
Vodacom Sales Consultant
Vodacom
03.2022 - 12.2024
Back up Store Secretary
Game Store
02.2018 - 02.2022
Cellular Sales Consultant
Game
02.2018 - 02.2022
Switchboard Receptionist
Game
02.2011 - 01.2018
High School Diploma -
Sao Bras Secondary
04.2001 -
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