Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Burton

Cheyenne Burton

Sales, Administration And Customer Relationship Member
Johannesburg

Summary

Fast learning customer relation member, highly successful at adapting to different environments and learning new technologies and products. Analytical problem solver and persuasive communicator with talent for catching on quickly, working with multiple portals through the years and expanding my knowledge. I have moved from 2 telecommunication companies, adapting to different providers, customers, processes, technology and products. Different providers I have worked with include Liquid Telecoms, Vodacom, Vox Telecoms and MTN. Excellent time management skills, thriving when working alone or in a team. Open- minded and willing, striving to avoid conflict where possible. Always polite, priding myself on my calm demeanor and being collected in stressful situations. Knowledgeable on how to conduct a zoom or teams meeting professionally as well as meetings in person having held many meetings and training for products with clients. Knowledgable on using Sage Pastel to process stock, check inventory, history and customers. I am familiar with the Telesa portal – pulling reports for clients and viewing clients on the portal. I am a professional individual and always aim to please to the best of my abilities.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Admin, Sales and Customer relation Member

Mia Telecoms
Johannesburg
07.2021 - Current
  • Responsibilities include dealing with various clients, account holders, technicians and suppliers daily.
  • Suppliers I work closely with include MTN and United Wireless.
  • I am extremely familiar with the telecommunication industry, working with MTN on the daily.
  • I am familiar with Poly products, having done sales training and achieving certification of sales expert after such training
  • I deal with technicians, arranging site visits, resolving any internet service not working, logging technical tickets, terminations, determining settlement fees and managing client expectations.
  • My daily tasks include drawing up contracts, processing them accordingly, processing them through Pastel.
  • I have experience using MTNs order portal known as BMC Remed, Pastel, Monday.com.
  • I communicate daily with or warehouse, resolving courier issues and stock take using “Monday.com” to load clients at the same time.
  • I am familiar with mobile problems such as SIM swaps and porting.
  • I communicate with clients on installation timeframes (Fibre, Microwave, LTE, phones etc), cancellations.
  • I am familiar with MTN as well as the technical side of products (ranging from Mobile phones to SIM cards and routers).
  • I am experienced in excel, doing pipeline forecasts, usage reports etc.
  • I host VCs and give training with various individuals, learning to be calm and cool-headed in a heated situation.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Maintained personnel records and updated internal databases to support document management.
  • Generated reports to suggest corrective actions and process improvements.

Operations Team Member

Mia
10.2019 - 07.2021
  • Responsibilities included calling multiple clients a day, discussing possible sales, drawing up contracts on a daily basis between customers and the relevant service providers
  • Service providers I worked with included Vodacom, Liquid and Vox Telecoms
  • I assisted in generating quotations based on the client’s needs daily assisting to scope what the clients needed
  • Logging terminations as well as upgrades were amongst my daily duties, including giving relevant feedback regarding the respective charges to the clients
  • The feedback was used for the clients to track where their service installation was and when it would be completed by
  • Any escalations regarding feedback (installations taking too long etc) was handled accordingly by sending it through to the relevant parties and escalating on my part
  • I am therefore familiar with escalations, processes needing to be followed and managing a client’s expectations
  • Logging faults for the relevant service providers depending on the client’s service issues was one of the most prominent of my daily duties
  • Relevant feedback regarding the resolution of these issues was expected every 2 hours
  • I also assisted in completing Feasibility studies for the clients desired package, scoping exactly what the client needs and accurately providing them with the correct packages
  • Throughout my time at this company, I have developed excellent communication skills as I deal with clients daily over the phone as well as via email
  • I have excellent email etiquette as well as face-to-face etiquette
  • Having dealt with managers, clients and directors I have learnt to portray myself and friendly yet professional at all times
  • I have obtained a cheery nature as a result and a friendly demeanour when conversing with others
  • Professionalism was always expected and is something I carry forward.

Supervisor

Weisenhof
09.2019 - 10.2019
  • Responsibilities included making various coffees, lattes and other hot drinks
  • The drinks had to be prepared as quickly as possible once the customer had ordered it
  • Once the drinks were made, the machines had to be cleaned after every use to ensure the utmost hygiene
  • I assisted in serving many customers during my shifts, I took orders for food and proceeded to supply the readymade meals as well as entering every transaction into the computer, making sure the stock was properly entered to ensure easy stock take at the end of the day
  • I am therefore knowledgeable on the POS system
  • After every shift, I was responsible for cashing up, taking stock, petty cash, cleaning up and making sure everything was ready for the next morning’s shift
  • The money was expected to always balance with the card receipts and cash receipts
  • I am therefore knowledgeable on balancing
  • My daily responsibilities was totally up to total amount of income received, cross checked against how much stock was left etc
  • Throughout the day, every transaction had to be inputted into the computer system
  • Shifts varied from 9 to 12 hours a shift and I was expected to wait till the very last customer had left before cashing up and closing the shop, in order to stay professional
  • I was responsible for watching over the other employees, always making sure they cleaned up properly, making sure they were doing every job they were responsible for
  • The entire airport that had anything to do with the brand (including the complimentary coffee stations) had to be kept full of coffee and always kept sparkling clean
  • I working in the managerial position and managed the other staff accordingly, taking responsibility where necessary.

Calumniate
01.2018 - 01.2018
  • Job shadowing – Market researching, I took part in job shadowing a market researching company
  • The position made use of online as well as telephone platforms to conduct surveys based on the client’s desired questions
  • Once the survey had been conducted, the information gathered would be used to create a detailed report that was handed over to the client describing their needed information such as consumer trends, competition etc
  • Good interpersonal l skills were of the utmost importance as dealing with customers was a daily duty and the customer relationship was needed in order to create repeat business.

Education

National Senior Certificate -

Curro Aurora Independent High School
01.2016 - 01.2018

Bachelor of Arts - English and Psychology

Varsity College (IIE)
Online
01.2021 - Current

Skills

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Timeline

Admin, Sales and Customer relation Member

Mia Telecoms
07.2021 - Current

Bachelor of Arts - English and Psychology

Varsity College (IIE)
01.2021 - Current

Operations Team Member

Mia
10.2019 - 07.2021

Supervisor

Weisenhof
09.2019 - 10.2019

Calumniate
01.2018 - 01.2018

National Senior Certificate -

Curro Aurora Independent High School
01.2016 - 01.2018
Cheyenne BurtonSales, Administration And Customer Relationship Member