Cheuk Kwan Chan
Administrative Manager
Cape Town
Summary
I am Jackson, a graduate at School of Hospitality and Tourism Management (PolyU) in Convention and Event Management. Since the schooling in Hong Kong requires us to be conversant in Cantonese (my home language), Mandarin and English. The result is that I can fluently read, speak and write all three languages. Regarding my work experiences, I started my job career as a fulltime server in a fine dining restaurant in Marco Polo Hong Kong. After that, I worked as a barista at Starbucks Hong Kong and Starbucks Cape Town. After settling down in Cape Town, I am currently the administrative manager in ZTE Corporation. My responsibilities include, but are not limited to:
- Designed and implemented the vehicle/dormitory/canteen management,
- Communicated with all the units internally and externally in English, Mandarin and Cantonese
- Built highly-efficient administrative team of 22 staff through ongoing coaching and professional development opportunities.
- Provided administrative support to the Managing Director
- Managed the budget and support the office daily operation, such as reimbursement, weekly/monthly ledger preparation and office supplies management.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated office events (e.g annual function, team building activities, monthly birthday party), conferences and meetings for staff and clients.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Administrative Manager
ZTE Corporation South Africa
Cape Town
03.2021 - Current
- Designed and implemented the vehicle/dormitory/canteen management
- Communicated with all the units internally and externally in English, Mandarin and Cantonese
- Built highly-efficient administrative team of 22 staff through ongoing coaching and professional development opportunities.
- Provided administrative support to the Managing Director
- Managed the budget and support the office daily operation, such as reimbursement, weekly/monthly ledger preparation and office supplies management.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated office events (e.g annual function, team building activities, monthly birthday party), conferences and meetings for staff and clients.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Barista
Starbucks South Africa
Cape Town
11.2020 - 02.2021
- Promoted coffee consumption by educating customers (Coffee Tasting)
- Prepared and served a variety of foods and drinks
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Recommended products based on solid understanding of individual customer needs and preferences
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Promoted additional items with beverages, increasing store sales
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Explained beverage preparation and offered samples to help customers choose ideal items
Barista
Starbucks Coffee Hong Kong
Hong Kong
07.2018 - 12.2019
- Promoted coffee consumption by educating customers (Coffee Tasting)
- Prepared and served a variety of foods and drinks
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Recommended products based on solid understanding of individual customer needs and preferences
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Promoted additional items with beverages, increasing store sales
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Explained beverage preparation and offered samples to help customers choose ideal items
Organizing Committee
2019 APacCHRIE & EuroCHRIE Joint Conference
Hotel ICON
09.2018 - 06.2019
- Organized 800 attendees conference as a team leader
- Prepared weekly and post-event report
- Provided on-site support
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 15 team members
- Managed venue, labor and technical efforts of internal and external partners to successfully execute the event
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
- Researched and identified new vendors and suppliers to obtain competitive pricing
Tutor
Shek Kip Mei Welfare Association
02.2018 - 11.2018
- Supported students with helpful study habits and exam strategies
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Provided homework assistance using specific curriculum and materials
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Server
Marco Polo Hotels - Hong Kong
06.2016 - 08.2016
- Learned the managerial duties as an intern
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Answered customers' questions, recommended items, and recorded order information
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Increased sales significantly by upselling higher-end items/promotional items to customers
Education
Bachelor's degree - Convention and Event Management
The Hong Kong Polytechnic University
01.2015 - 01.2019
Skills
First Aidundefined
Company
ZTE Corporation South Africa
Accomplishments
- Achieved Q1 2022 Outstanding Staff Award through effectively overseeing with the 1100m2 new office and canteen relocation
- Achieved 2022 Best Support Staff Recognition
Award by completing the administrative tasks and supporting the project with accuracy and efficiency - Achieved 2023 Division 2 Best Administrative Manager Award by completing the administrative tasks and supporting the project with accuracy and efficiency
Timeline
Administrative Manager
ZTE Corporation South Africa
03.2021 - Current
Barista
Starbucks South Africa
11.2020 - 02.2021
Organizing Committee
2019 APacCHRIE & EuroCHRIE Joint Conference
09.2018 - 06.2019
Barista
Starbucks Coffee Hong Kong
07.2018 - 12.2019
Tutor
Shek Kip Mei Welfare Association
02.2018 - 11.2018
Server
Marco Polo Hotels - Hong Kong
06.2016 - 08.2016
Bachelor's degree - Convention and Event Management
The Hong Kong Polytechnic University
01.2015 - 01.2019
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