Chetna Patel

Key Responsibilities:

• Monitor and manage customer accounts to ensure timely payment of invoices by emailing statements and reminders on a regular basis.
• Reconcile customer accounts and resolve any discrepancies in a timely manner.
• Maintain an up to date age analysis report
• Liaising with the company’s Labour Lawyer for CCMA Disputes and Warnings for staff and preparing the necessary paper work.
• Weekly salaries on Sage Pastel.
• Keeping a stock count on all stationary and ordering when required.
• Handling of Petty Cash.

• Processing the orders when given.
• E-mailing all Quotes and orders at the end of the day to head office in Los Angeles.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Tracked orders and notified customers of status or potential delays.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

• Handling of switchboard
• Receiving orders via email or fax and forwarding it to the workshop for production.
• Making sure all orders are delivered on time
• Invoicing customers
• Prepare quotations requested by customers ensuring that customer specific requirements are applied.
• Generate and email customer statements and reminders on a regular basis.
• Weekly Salaries
• Ordering stationary when required
• Organizing all travel arrangements and meetings for the MD.

• Managing day to day staff issues/problems
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Maintained accurate records of employee information using up-to-date human resource databases.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Conducted new employee onboarding and provided ongoing orientation training.
• Complied with labor laws and regulations while managing payroll functions efficiently.

• Controlling of all expenses
• Ensuring excellent customer service is given at all times
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Ordering stock via E-Mail
• Correspondence to Head Office in Cape Town with daily figures.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved safety procedures to create safe working conditions for workers.

• Coordinated with financial advisors, ensuring accurate account setup, maintenance, and administration.
• Improved personnel administration processes by streamlining workflows and implementing efficient systems.
• Tracked and documented expenses to support budget administration.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Fielded customer questions to share information about products, availability, and pricing.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.