Chesney Smith

Transforming enterprises through innovative strategies & emerging technologies.

• Spearhead growth strategies for CRM, Data, AI, Martech, and Experience Design in financial services, retail, and telecom industries for large scale transformation
• Lead C-suite engagements to define and execute digital transformation roadmaps.
• Drive pre-sales strategy, solution design, and proposal development to enhance competitive positioning.
• Collaborated with cross-functional teams to develop integrated solutions that addressed complex client challenges effectively.
• Foster an agile, high-performance culture that accelerates delivery and innovation.
• Developed strong relationships with clients by providing personalised attention, understanding their needs, and offering tailored solutions.
• Established clear performance metrics to monitor progress toward practice objectives and evaluate overall success regularly.

• Led strategic engagements and defined digital enablement roadmaps for Telco enterprise clients.
• Developed and executed governance frameworks ensuring seamless project execution for Telco transformation solutions.
• Collaborated with cross-functional teams to develop integrated solutions that addressed complex Telco challenges.
• Designed and delivered business process re-engineering initiatives to optimise operations and customer experience.
• Mentored and developed high-potential talent, fostering a culture of innovation.
• Facilitated niche skill acceleration through hands on knowledge sharing within the team promoting a collaborative learning environment.
• Increased client retention rates by consistently exceeding expectations, addressing concerns promptly, and maintaining open lines of communication throughout engagements.

• Acted as the strategic interlink between business stakeholders and delivery teams.
• Led Salesforce-driven CX and digital transformation initiatives.
• Provided strategic advisory on Martech enablement and data-driven marketing strategies.

• Designed and implemented a data-driven sales performance strategy.
• Led Salesforce CRM optimization and user adoption programs.
• Developed insights-driven customer and sales enablement frameworks.

• Designed and led CX measurement programs to drive customer loyalty.
• Developed data-driven customer improvement plans and strategic insights.
• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.