Chesna Mitchell
Customer Relations Manager, SDR, BDM, Key Account Manager, Assistant Purchasing Manager & Territory Sales Manager.
Cape Town
Summary
Results-driven professional with a strong sales and customer service background. Skilled in communication, negotiation, and delivering exceptional customer service. Utilizes extensive product and service knowledge to develop tailored solutions that drive customer loyalty, retention, and revenue. Experienced in training, managing, coaching, and mentoring sales and customer service associates. Proven ability to interact with staff at all levels of the organization and the public.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Account Management/Sales Rep/Business Development Manager
Distriliq & Distrifoods
Cape Town
06.2023 - 09.2024
- Company Overview: Liquor and Food industry hospitality industry 250 clients
- Liquor and Food industry hospitality industry 250 clients
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales & Marketing, Business Development
C Force Corporate Solutions
Cape Town
01.2018 - 06.2022
- Key Account Management & Operations
- Gaining new business & upselling brands and the launch of new products and brands
- B2B Sales Negotiating
- Managed 200 staff Freddy Hirsch HR facilitated training schedules
- Shortlisted candidates for various positions
- Timesheets, disciplinaries, Transport arrangements
- Task Delegation
- Distribution and warehousing experience delegating dispatching of Vehicles and make sure that all vehicles are looked after and incidents Reported etc
- Gaining new business regionally
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Purchasing Assistant
The Bay Hotel
Cape Town
01.2017 - 01.2019
- Responsible for all Hotel Food, beverage and Room service requirements
- Casual Contract 1 year
- Renewed for another year
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Improved supplier relationships through regular communication and transparent dealings.
- Assisted in the development of purchasing strategies, resulting in improved supply chain performance.
- Established and managed supplier and vendor relationships.
Retail Specialist – Spar & PNP Stores
Lusitania Royal Bafokeng
Cape Town
01.2016 - 01.2018
- New & Existing Clients
- B2B Sales Negotiations
- Hotels, Restaurants, Western Cape Region – CBD, Overberg Region - Mossel bay, West Coast
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Increased sales revenue by promoting store promotions and upselling products.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Sales & Marketing Executive, Business Development
Kempston Group SA
Cape Town
01.2014 - 01.2016
- Company Overview: Cape Town
- Fleet and rigging business development
- Recruitment for temporary and permanent staff
- Managed 80 onsite staff including drivers, relocation assistants, forklift drivers, pickers and packers, supervisors
- Arranged transport for all staff to be on site
- Present on site 04h00 during peak season (SAB Miller)
- Role Call and timesheet management and checking
- Task delegation for distribution and warehousing staff
- Working in close conjunction with Customer Services Manager
- Ensure trucks are inspected and security adhered to
- Maintain time of leaving dispatch daily
- Liaison with staff throughout the day to ensure that all remain on schedule
- Minimize absenteeism
- Sign off purchase orders and record keeping
- Incident report investigation
- Counseling staff (Green room)
- Incident management (onsite to control operations in the event of accidents (hi-jacking or occurrences of this nature)
- Responsible for orders
- - Quotes & Invoicing
- - Launches of new products
- - Power point presentations to big corporate co
- - Urgent deliveries
- - Monthly usage reports
- - Weekly call sheets reported to Regional Manager
- Cape Town
- Reason for leaving: Looking for career change & growth
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Streamlined internal processes for improved team efficiency and productivity.
- Analyzed sales and marketing data for improved strategies.
- Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
Corporate Sales Consultant/Key Accounts Manager
Bidvest Group South Africa (Waltons)
Cape Town
01.2012 - 01.2013
- New & Existing Business
- - Responsible for orders
- - Quotes & Invoicing
- - Launches of new products
- - Power point presentations to big corporate companies
- - Urgent deliveries
- - Monthly usage reports
- - Weekly call sheets reported to Branch Manager
- Conducted comprehensive market research, staying informed on industry trends and competitor activities.
- Analyzed sales data regularly, identifying areas of opportunity for growth and adjusting tactics accordingly.
- Set and achieved challenging personal sales goals, demonstrating a strong commitment to the company''s overall success.
- Organized and managed product demonstrations, showcasing the unique value proposition to potential clients.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Representative
Tropical Music JHB
Cape Town
01.2004 - 01.2011
- Position: Sales Representative 2 year
- Promoted: Key Account Manager 5 years
- - Weekly & monthly reports/controlling budgets
- - Emailing clients when there are any specials or new products being launched, being of service to them & being very efficient
- - Dealing with client queries on a daily basis
- - Travelling between cities monthly
- - Most Importantly Building relationships
Education
Matric Certificate -
Milnerton High School
Cape Town, South Africa 01.2000 - 11.2002
Skills
Coursework
- St John’s Ambulance, First Aid Level 1, 01/01/10, 01/01/13, First Aid Level 3, 01/01/10, 01/01/13
- UDEMY, Introduction to child psychology – certificate, Advanced level Child psychology – certificate, Diploma in child counseling, Diploma in child psychology
Own Transport
Yes
Personal Information
- Available: calendar month notice
- Place of Birth: South Africa
- Passport Number: 8411070189080
- Date of Birth: 07/11/84
- Nationality: South African
- Marital Status: Single
Certification
Child psychology (advanced level) - Accredited certificate
Timeline
Fully Accredited Professional Child Psychology Diploma
02-2025
Fully Accredited Professional Counselling Diploma Course
02-2025
Account Management/Sales Rep/Business Development Manager
Distriliq & Distrifoods
06.2023 - 09.2024
Child psychology (advanced level) - Accredited certificate
04-2022
Intro to Child Psychology - Accredited Certificate
04-2022
Sales & Marketing, Business Development
C Force Corporate Solutions
01.2018 - 06.2022
Purchasing Assistant
The Bay Hotel
01.2017 - 01.2019
Retail Specialist – Spar & PNP Stores
Lusitania Royal Bafokeng
01.2016 - 01.2018
Sales & Marketing Executive, Business Development
Kempston Group SA
01.2014 - 01.2016
Corporate Sales Consultant/Key Accounts Manager
Bidvest Group South Africa (Waltons)
01.2012 - 01.2013
Sales Representative
Tropical Music JHB
01.2004 - 01.2011
Matric Certificate -
Milnerton High School
01.2000 - 11.2002
Similar Profiles
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Andre van den bergAndre van den berg
Regional Head of Asset Excellence Standardization at MaerskRegional Head of Asset Excellence Standardization at Maersk
Zakeer KhanZakeer Khan
Project Manager Services & Repairs at Damen Shipyards CTProject Manager Services & Repairs at Damen Shipyards CT