Cheryl Naidoo

• Serve as lead point of contact for all customer account management matters
• Build and Maintain strong, long-lasting client relationship
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts customers
• Prepare reports on account status
• Upsell company’s services and solutions, manage client’s projects from beginning to end, take client’s requirements and assist with plans to meet those requirements
• Collaborate with management to identify and grow opportunities within territory
• Assist with challenging client request or issue escalations as needed
• Develop marketing strategies to increase clients Sales Records
• Client Demonstrating on product application
• Liaise with suppliers for product samples, marketing material orders
• Reports on sales done and future projects
• Introduced new processes to improve data analysis.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Educated clients on new products or services to increase customer engagement with brand.
• Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
• Developed innovative and creative sales pitches to expand prospect understanding of company.
• Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Developed pipeline to monitor sales progress and boost company revenue.
• Listened attentively to client feedback to create stronger relations and shape business.
• Facilitated client satisfaction and renewed customer relations to drive growth.

Reason for Leaving: Contract ended, looking for permanent position

• Get Online Department running
• Build and Maintain strong, long-lasting relationship with clients and dealers through group network
• Manage all sales teams in various departments to maximize on sales opportunities
• Get Departments to update customer databases with status of each customer
• Provide training on CRM systems to various departments
• Coordinate with teams to send products or provide services on time to customers
• Evaluate problems and provide Logical solutions to various departments
• Report on various departments providing customer services to increase their Sales growth
• Work with Marketing team on Advertising projects for group
• Report on various departments sales conversions throughout dealers
• Developed team communications and information for meetings.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked with customers to understand needs and provide excellent service.
• Participated in team-building activities to enhance working relationships.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Provide monthly Reports to all stake holders
• Reason for Leaving: Retrenched

• Build and Maintain strong Long-lasting client relationship
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts customers
• Selling of Value-added products
• Arrange and participate in events for clients
• Accomplish set sales targets maintain excellent product knowledge standard
• Co-ordinate presentations and vehicle launchers to cooperate clients
• Maintain contact with customer data base
• Qualifying and exploring social and financial leads, Demonstrating, arranging e-valuations and follow up, Creating and maintaining 100% complete,
• Continuously look for ways to improve systems and procedures for satisfying customer needs, Closing, Delivery
• Contributed to event marketing, sales and brand promotion.
• Developed, maintained and utilized diverse client base.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Negotiated prices, terms of sales and service agreements.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Prepared and deliver customer sales quotes.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Rigorously apply high standards to work place environment
• Report on sales activities and future projects
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Worked independently with minimal supervision.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Recorded accurate and efficient records in customer database.
• Consulted with businesses to supply accurate product and service information.
• Stayed current on company offerings and industry trends.
• Reason for Leaving: Better opportunity to grow within Company group

• Arrange and participate in events / activations,
• Achieve daily leads requirement and set sales targets,
• Attend and add input in morning meetings,
• Follow up all leads within required time,
• Achieve product knowledge and maintain excellent product knowledge standard,
• Prospect for new business,
• Maintain contact with customer data base,
• Apply sales skills which include: Qualifying and exploring social and financial leads, Arranging valuations and follow up,
• Creating and maintaining 100% complete and accurate files,
• Continuously look for ways to improve systems and procedures for satisfying customer needs, Closing, Delivery
• Collaborated with team members to achieve target results.

Reason for Leaving: Better Prospects

• Drive & develop Key relationships with customers ongoing basis
• Visit dealers and establish their needs
• Delegate and work with required departments to making processes easier for company and customer agreements
• Co-ordinate with over 80 retail dealerships throughout country and Key accounts with regards to stock and all updates
• Analyze growth of customer’s needs and processes to promote sales
• Manage needs of Key Accounts from retail to commercial requirements
• Increasing value of current customers while acquiring new ones
• Negotiate new deals and convince potential customers to utilize service offering
• Develop relationships to establish customer purchasing trends to optimize on using service offering
• Utilize necessary sales personal to source quotations from nominated dealers or SLA partners
• Coordinate closure and delivery between client, finance house and dealer
• Visit Dealers and Coordinate delivery to Clients
• Motivate and grow team
• Develop sales strategies to meet revenue and growth targets
• Maintain highest levels of client service B2B and on Retail level
• Implement and manage marketing initiatives with marketing team
• Continuously look for ways to improve systems and procedures for satisfying customer needs
• Maintained energy and enthusiasm in fast-paced environment.
• Developed team communications and information for meetings.
• Worked with customers to understand needs and provide excellent service.
• Managed team of employees, training and professional growth of employees.
• Increased customer satisfaction by resolving issues.
• Resolved problems, improved operations and provided exceptional service.
• Carried out day-to-day duties accurately and efficiently.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Monitored company inventory to keep stock levels and databases updated.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Report on sales activities and deals closed
• Reason for Leaving: Retrenched

• Implement and manage processes and procedures to suit Turnkey account at their premises
• Work closely with Account staff to understand clients needs to come up with innovative ideas to work with management staff
• Customize total transport solution
• Acting as main point of contact between key clients and internal teams
• Manage and Maintain highest levels of client service.
• Manage and implement processes accord to customers’ needs
• Manage and facilitate all fleet marketing and managing “Inbox” solutions to all Turkey Opportunities
• Always working on Drive new business
• Sales of Warranty, Services Plan requirements, After sales Planning
• Managing intensive admin for External Sales support with admin team
• Facilitate all overflow for Turnkey Portfolio
• Manage team to assist Key Account Managers with full support
• Supervise Turnkey to co-ordinate efforts to reach common goals and targets
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Collaborated with team members to achieve target results.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained excellent attendance record, consistently arriving to work on time.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created plans and communicated deadlines to complete projects on time.
• Report on sales activities
• Maintained energy and enthusiasm in fast-paced environment.
• Delivered services to customer locations within specific timeframes.
• Developed team communications and information for meetings.
• Used coordination and planning skills to achieve results according to schedule.
• Drove operational improvements which resulted in savings and improved profit margins.

Reason for leaving: Grow with in the Company

• Visit dealers and establish their needs work on better plans to making processes easier
• Analyze growth of customer’s needs and processes to promote sales
• Manage needs of Key Accounts to group
• Negotiate new deals and convince potential customers to utilize company service offering
• Utilize necessary sales personal to source quotations from nominated dealers
• Develop relationships to establish customer purchasing trends to optimize on using service offering
• Co-ordinate closure and delivery between client, finance house and dealer
• Visit Dealers and Coordinate delivery to Clients
• Working together with Dealer Sales Managers, Sales Representatives to accomplish all clients requirements
• Grow sales, reach and exceed monthly targets
• Maintain highest levels of client service
• Prepare invoices for delivery
• Continuously look for ways to improve systems and procedures for satisfying customer needs
• Participate in Sales meetings
• Report on sales activities and deals closed
• Reason for leaving: New opportunity to grow Turnkey accounts with in Company.
• Worked with customers to understand needs and provide excellent service.
• Delivered services to customer locations within specific timeframes.
• Led projects and analyzed data to identify opportunities for improvement.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Collaborated with team members to achieve target results.
• Developed and maintained courteous and effective working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained energy and enthusiasm in fast-paced environment.
• Monitored company inventory to keep stock levels and databases updated.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Growth with Company

• Participated in team-building activities to enhance working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked with customers to understand needs and provide excellent service.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Monitored company inventory to keep stock levels and databases updated.
• Developed and maintained courteous and effective working relationships.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.
• Increased customer satisfaction by resolving issues.
• Daily Stock Up-dates, Invoicing and ordering
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Prepared variety of different written communications, reports and documents.
• Onboarded new temps by entering employee information into systems.

Better Opportunities to grow

• Developed team communications and information for meetings.
• Used coordination and planning skills to achieve results according to schedule.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Collaborated with team members to achieve target results.
• Daily Stock Up-dates, Invoicing and ordering, Build Vehicle order for monthly allocation,
• Following SOP with regard to changing of vehicle specifications, bring vehicles on carries,
• Build and maintain Relationships Inter- dealer liaison with regard to vehicle swaps, researching new vehicles for Sales Co-ordinate with Sales Managers and teams in accordance with client specifications,
• Loading of warranties for motor-plans
• Stock Controller had to take care of Health in this time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked with customers to understand needs and provide excellent service.
• Exceeded goals through effective task prioritization and great work ethic.

• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results.
• Used coordination and planning skills to achieve results according to schedule.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Developed team communications and information for meetings.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Telesales,
• Invoicing, Filing, Faxing and E-mailing of quotations, Managing of Marketing room, Managing of Sampling room, Assist Marketing manager, Assist Logistics and procurement manager,
• Assist General Manager with various projects
• Reason for leaving: Contract ended