Cheryl Jordaan

• Maximized performance by monitoring daily activities and mentoring team members.
• Improved marketing to attract new customers and promote business.
• Maintained professional, organized, and safe environment for employees and patrons.

Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.

• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.

• Maintained complete documentation and records of all purchasing activities.
• Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
• Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
• Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Processed both cash and card purchases and returns.
• Assisted customers by answering questions and fulfilling requests.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Developed strong relationships with repeat customers through friendly service interactions.
• Restocked and organized merchandise in front lanes.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Set up new sales displays each week with fresh merchandise.
• Quickly and accurately counted drawers at start and end of each shift.