Babbage Live
CHERRIECH DE VILLIERS
KEMPTON PARK
Summary
Driven and dependable, I bring over three years of hands-on experience in customer support and account management. Known for my calm and focused approach, I handle pressure with ease and keep multiple priorities in check, ensuring clients feel supported and valued. I’m a natural problem-solver with a strong work ethic, and I take pride in delivering accurate, timely assistance. I’m adaptable and ready to contribute my skills to a team where customer satisfaction is a top priority.
Overview
9
9
years of professional experience
Work History
Sales Intern
Cachet International
10.2020 - Current
- Client Engagement: Actively developed client relationships, providing product information and support to drive loyalty and satisfaction.
- Outbound Communication: Conducted outbound sales calls, addressing client inquiries and promoting product benefits to enhance engagement.
- Content Creation & Communication: Coordinated and distributed newsletters on events and promotions, ensuring clarity and value in client communications.
- Team Collaboration & Documentation: Worked with teams on projects, supporting administrative tasks and distributing meeting notes for cross-departmental awareness.
Debtors Clerk
Macneil Pty (Ltd)
10.2019 - 08.2020
- Debt Collection & Account Monitoring: Managed the timely collection of outstanding payments, ensuring minimal delays and strengthening account accuracy through regular follow-ups.
- Client Communication: Engaged in daily communication with clients to address account queries, maintaining professionalism and a client-first approach.
- Record Keeping: Processed credit notes, handled incoming payments, and maintained updated records, providing an organized and accessible database for client reference.
- Legal Collaboration: Coordinated with legal teams when escalations were necessary, demonstrating strong judgment in recognizing situations that required intervention.
- Administrative Duties: Supported overall office tasks, contributing to a well-organized environment and assisting in various data management duties.
- Efficient Account Management: Monitored and maintained debtor accounts, proactively following up to ensure timely collections and account accuracy.
- Problem Resolution: Engaged with clients to address account inquiries, resolving 90% of cases within 48 hours and boosting client retention.
Customer Sales Support Representative
One Owl Enterprises Proprietary Limited
04.2019 - 08.2019
- Enhanced Customer Satisfaction: Monitored and managed client accounts, achieving high satisfaction rates by promptly addressing billing and account queries.
- Streamlined Billing Resolution: Investigated and resolved account discrepancies, reducing outstanding balances and improving payment timelines by 30%.
- Effective Communication: Liaised with clients on overdue accounts and escalated cases to collections, maintaining professionalism and client trust.
- Accurate Record-Keeping: Documented all payment activities and ensured compliance with company standards, supporting efficient reporting and client transparency.
Creditors Clerk
One Owl Enterprises Proprietary Limited
01.2016 - 04.2019
- Supplier Relationship Management: Fostered strong communication with suppliers, resolving payment queries swiftly and maintaining long-term positive relationships.
- Document Verification: Processed and verified payment documentation, ensuring accuracy and alignment with internal compliance standards.
- Database & Account Maintenance: Kept supplier and client data up-to-date, improving accessibility and accuracy for streamlined operations.
- Financial Reporting: Compiled monthly financial reports and reconciled statements, enhancing transparency for senior management.
Education
Matric/NQF 4 -
Hoërskool Kempton Park
Kempton Park, Gauteng06.2021
Skills
- Creativity
- Problem Solving
- Decision Making
- Communication
- Ability to Work Under Pressure
- Customer Service
Software
SAP
Digital Cabinet
Sage Accounting Software
Personal Information
- Date of Birth: 07/01/97
- Nationality: South African
- Driving License: Code B
Languages
English
Afrikaans
Hobbies and Interests
- Reading
- Hiking
- Photography
References
References available upon request
Timeline
Sales Intern
Cachet International
10.2020 - Current
Debtors Clerk
Macneil Pty (Ltd)
10.2019 - 08.2020
Customer Sales Support Representative
One Owl Enterprises Proprietary Limited
04.2019 - 08.2019
Creditors Clerk
One Owl Enterprises Proprietary Limited
01.2016 - 04.2019
Matric/NQF 4 -
Hoërskool Kempton Park
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