Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cherol Thabisile Mbele

Educator Specializing In Further Education And Training (FET) Phase With IsiZulu And Life Orientation As Major Subjects.
Durban Z 1494 Umlazi Daluxolo Road

Summary

I hold a Post Graduate corticate in Education having to major in IsiZulu as home language and life Orientation.I am a vibrant lady who excels in both as an individual and in a team. I am computer literate as i have been exposed to the teaching environment where I gained relevant experience. I am a hard worker and focused individual that works well under pressure and eager to learn and get the opportunity to showcase my skills and to grow in an accommodating organization or school.

Overview

8
8
years of professional experience

Work History

Teaching English as a Foreign Language Free Lancer

Preply
11.2023 - Current
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Emphasized critical thinking through small group activities.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
  • Documented student attendance and progress against goals.

Educator Assistant

Department Of Education(KZN)
02.2023 - 10.2023
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.

English as a Second Language Tutor

MPC Durban
05.2021 - 11.2022
  • Taught english as a foreign language to chines students both adult and kids in all phases.
  • Responsible for improving student speaking and writing skills
  • Taught business English and conversational English including grammar.

Customer Service Call Center Agent/floor Trainer

Call Centre International
02.2017 - 11.2019
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
  • Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
  • Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
  • Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
  • Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.

Education

Post Graduate Certificate in Education(PGCE) - Majored in IsiZulu And Life Orientation -FET Phase

University of KwaZulu-Natal(Edgewood)
Durban, Pinetown
04.2001 -

Bachelor of Arts - Psychology And IsiZulu

University of KwaZulu-Natal(Howard College)
KZN Durban
04.2001 -

National Senior Certificate - Matric

Mowat Park High School
Durban Woodhaven
04.2001 -

Skills

Student Motivation

Interactive Teaching

Speaking Instruction

Online Teaching

Writing instruction

Computer literacy

Communication

Leadership

Patience

Time management

Critical Thinking

Class management skills

References

Prinosha Govevender -CCI 

Head Trainer and Manager

0842441962

Charlot Twala -MPC

Manager at MPC

0815275280

Miss Cele-Swelihle hight School Deputy Principal

0729027837

Miss Gumede-Swelihle high School H.O.D.

0747369676

Timeline

Teaching English as a Foreign Language Free Lancer

Preply
11.2023 - Current

Educator Assistant

Department Of Education(KZN)
02.2023 - 10.2023

English as a Second Language Tutor

MPC Durban
05.2021 - 11.2022

Customer Service Call Center Agent/floor Trainer

Call Centre International
02.2017 - 11.2019

Post Graduate Certificate in Education(PGCE) - Majored in IsiZulu And Life Orientation -FET Phase

University of KwaZulu-Natal(Edgewood)
04.2001 -

Bachelor of Arts - Psychology And IsiZulu

University of KwaZulu-Natal(Howard College)
04.2001 -

National Senior Certificate - Matric

Mowat Park High School
04.2001 -

Similar Profiles

CREATE PROFILE
Cherol Thabisile MbeleEducator Specializing In Further Education And Training (FET) Phase With IsiZulu And Life Orientation As Major Subjects.