Summary
Overview
Work History
Education
Skills
Timeline
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Cherne Verwey

Randburg

Summary

Experienced professional with over 13 years of diverse experience across recruitment, HR, customer service, and technical operations. Demonstrated expertise in talent acquisition, team management, and process implementation. Strong track record of exceeding targets and managing multiple responsibilities while maintaining high performance standards. Skilled in both customer-facing roles and administrative management, with experience in various industries including telecommunications, solar energy, automotive, and recruitment sectors.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

16
16
years of professional experience

Work History

Insurance Sales Assistant

Weelee
06.2025 - 07.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Listened to customer needs and desires to identify and recommend Vehicles according to budgets.
  • Working on IX system , updating , monitoring clients .
  • working directly with Telesure vehicle replacement and subsidizing debarment.


Recruitment Consultant

First Degree Recruitment
04.2025 - 05.2025
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
  • Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
  • Operated and maintained applicant tracking and candidate management systems.
  • Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.

HR, Recruitment & Administration

The Magnitude Group
08.2022 - Current
  • Recruitment of New Agents for Sales Call Centre
  • Recruiting a minimum of 4-7 people a week to start (±15-20 new starts per month)
  • 10-15 interviews (can max to 20 depending on numbers needed) per week
  • Sourcing and headhunting candidates
  • Loading all job specs on all portals
  • Referral check/background checks on agents
  • Checking on FISCA/FIAS if agents are debarred or restricted in any way to sell
  • Sitting in on disciplinary hearings - transcribing and outcomes/charges
  • Issuing charges, issued dismissals when required
  • Terminating agents
  • Petty Cash and recons (cash for capture for a sale, AODs, consumables etc.)
  • Admin and contracts of all agents
  • Groceries (buying and allocating)
  • Submitting all payroll and new agents details
  • Keeping all filing and records in accordance with POPI as well as FICA/FISCA
  • Ensuring at the end of the month that all agents' payouts are correct
  • Managing all interviews, prepping, debriefs on both candidates and owners
  • Traveling with agents on bus to Durban to ensure safety and adherence & compliance
  • Rallying agents and supervising getting to event on time in Durban
  • Managing and delegating 20+ sales agents
  • Reference: Adriaan Fouche, Vice President: 0727825525

Studio Assistant (independent contract)

Fynn Studios
06.2022 - 08.2022
  • Open and close studio while clients make use of the space
  • Offer coffee and tea & snacks while session is on
  • Help when needed - holding lights, moving props and making space easy to use
  • Cleaning up after studio is used for next booking
  • Liaison and communication with Robyn and team of anything needed
  • Placing order for stock needed
  • Attending networking events and ensuring client needs are met
  • Accompanying other assistant to help with bigger events
  • Reason for leaving: Magnitude asked for me to join the team again
  • Reference: Tumie Lalela, Studio Supervisor: 0721521801

FTTH Service Controller

Zoom Networks & Aztec Solar
07.2021 - 06.2022
  • Meeting targets of 25 sales per month (average is ±30 sales per month exceeding target and having average of 23 installs per month)
  • Sales of Fibre to the home on all networks to client
  • Ensuring Fibre lines are ordered and booking installs
  • Dealing with corporate clients complaints and escalation to technical
  • Following up timeously
  • Ordering of corporate needs and keeping updated
  • Training sales staff on FTTH technical as well ordering and dealing with clients

Support and Technical Service Specialist

Zoom Networks & Aztec Solar
01.2020 - 07.2021
  • Take all support customer service calls
  • Dispatch of technical team/booking and ensuring they are on time (ran 2 teams of 3+ guys)
  • Ordering of all hardware, tools and services
  • Stock takes
  • Job cards loading and processing and invoicing to clients
  • Liaise with clients in a timeous manner adhering to SLAs
  • Assist accounts with month end

Solar Service Controller

Zoom Networks & Aztec Solar
09.2019 - 01.2020
  • Order all solar install equipment and hardware needed
  • Booked all installs
  • Managed clients
  • Driver for Team when needed as well as temp site foreman for installs
  • Customer service for clients - first and last contact point (managed turn key solutions)
  • Allocate and manage vendors (electricians etc.)
  • Reason for leaving: Opportunity to open own business (Cherne Verwey Photography)
  • Reference: Gregory Root (owner): 0725111100, Ashlin Van Rooyen (account manager): 0837752694

HR, Recruitment & Administration

The Magnitude Group
06.2018 - 09.2019
  • Recruitment of New Agents for Sales Call Centre
  • Recruiting a minimum of 4-7 people a week to start (±15-20 new starts per month)
  • 10-15 interviews (can max to 20 depending on numbers needed) per week
  • Sourcing and headhunting candidates
  • Loading all job specs on all portals
  • Referral check/background checks on agents
  • Checking on FISCA/FIAS if agents are debarred or restricted in any way to sell
  • Sitting in on disciplinary hearings - transcribing and outcomes/charges
  • Issuing charges, issued dismissals when required
  • Terminating agents
  • Petty Cash and recons (cash for capture for a sale, AODs, consumables etc.)
  • Admin and contracts of all agents
  • Groceries (buying and allocating)
  • Submitting all payroll and new agents details
  • Keeping all filing and records in accordance with POPI as well as FICA/FISCA
  • Ensuring at the end of the month that all agents' payouts are correct
  • Managing all interviews, prepping, debriefs on both candidates and owners
  • Traveling with agents on bus to Durban to ensure safety and adherence & compliance
  • Rallying agents and supervising getting to event on time in Durban
  • Managing and delegating 20+ sales agents
  • Reference: Adriaan Fouche, Vice President: 0727825525

Process Recruitment Manager

The National Employment Center
03.2017 - 01.2018
  • Overseeing all job specs
  • Liaising with clients on terms and conditions
  • Loading all job specs
  • Ensuring all procedures on systems and all portals are correct
  • Marketing company
  • All administration
  • Calling debtors for outstanding money
  • Keeping track of all invoices and clients
  • Placing candidates
  • Typing CVs
  • Loading all adverts
  • Answering phones, dealing with all calls from complaints, candidates & clients queries
  • Managing all interviews, prepping, debriefs on both candidates and client reports
  • Sourcing and headhunting candidates
  • Training consultants and overseeing the management of trainee desks
  • ITC checks and references
  • Ensuring targets are met for the month
  • Reason for leaving: Career Growth

Recruiter

Hi-Tech Engineering Recruitment
09.2016 - 02.2017
  • Candidate sourcing (on all job ports e.g. Pnet & Career Junction etc.)
  • Marketing candidates to 80-100 companies (cold calling)
  • Placing and writing ads for candidates
  • Compiling lists of companies for marketable candidates
  • Job-spec sourcing and calling clients for leads
  • Conducting full face-to-face interviews and telephonic interviews
  • Briefing/debriefing candidates & clients on interviews
  • Making a minimum of 4-5 referrals a day and 2-4 send-outs a week
  • Attending daily meetings
  • Updating stats daily with Placement Partner
  • Reference: Yolandi Wright (Team Leader/Manager): 076-557-8938
  • Reason for leaving: Career Growth

Lead Generation Specialist

No Risk Property Investing
02.2016 - 09.2016
  • Contacting leads for possible properties
  • Managing diaries
  • Reference: Nico Du Plooy (Professional Property Investor): 074-260-3450
  • Reason for leaving: Received an offer for a new career in Recruitment

Receptionist, Head Office Customer Service, Customer Service Advisor

Blue-Spec (Renew-it Group)
11.2013 - 01.2016
  • Greeting all clients
  • Assisting customer service agents with releases
  • Calling for authorizations for towed-in vehicles
  • Answering switchboards
  • Direct contact for South African Underwriters (insurance)
  • Training of all front staff within the Renew-It group
  • Auditing of all staff and service
  • Calling clients to advise on repair status
  • Handling of cash and credit card receipts
  • Keeping records of vehicles
  • Reference: Vicky Marsh (HR) or Ahmed Vally (Manager): 011-444-6390
  • Reason for leaving: Retrenched, Customer service position was deemed redundant

Receptionist & PA to Directors

Auto Executive Corporation
01.2011 - 01.2013
  • Answering switchboard
  • Overseeing tea lady
  • Greeting & tending to all clients
  • Receiving repair authorizations from insurances
  • Assisting customer service advisors
  • Managing directors' diaries
  • Handling confidential information
  • Assisting with projects
  • Reference: Joe Van Altena (Director): 011-970-1923
  • Reason for leaving: Blue Spec asked me to join their company

Logistics, Exports clerk, Switchboard operator

Sprockets & Chains
03.2009 - 08.2010
  • Liaising with storeman/couriers
  • Internal branch stock transfers
  • Recording shipments
  • Working on Pastel Evolution, Pastel Partner, Excel
  • Completing orders & filing
  • Buying and selling of stock
  • Emailing and liaising with customers over the border
  • Cash box management
  • Reference: Analiese Rowe (Financial Controller/HR): 011-397-5115, Cell: 072-191-4545
  • Reason for leaving: A gap year

Education

Grade 9 (STD 7) -

Sir Pierre Van Ryneveld High School
01.2005 -

NQF LEVEL 2, 3 & 4 - Tourism

EWC Kempton Campus
01.2007 - 01.2009

Skills

    Quick Learner

    Computer proficiency

    Cross-functional coordination

    Microsoft Excel

    Complaint handling

    Complaint resolution

    Negotiation strategies

    Multitasking and organization

    Relationship building

    Customer relationship management (CRM)

    Technical support

    Administrative support

Timeline

Insurance Sales Assistant

Weelee
06.2025 - 07.2025

Recruitment Consultant

First Degree Recruitment
04.2025 - 05.2025

HR, Recruitment & Administration

The Magnitude Group
08.2022 - Current

Studio Assistant (independent contract)

Fynn Studios
06.2022 - 08.2022

FTTH Service Controller

Zoom Networks & Aztec Solar
07.2021 - 06.2022

Support and Technical Service Specialist

Zoom Networks & Aztec Solar
01.2020 - 07.2021

Solar Service Controller

Zoom Networks & Aztec Solar
09.2019 - 01.2020

HR, Recruitment & Administration

The Magnitude Group
06.2018 - 09.2019

Process Recruitment Manager

The National Employment Center
03.2017 - 01.2018

Recruiter

Hi-Tech Engineering Recruitment
09.2016 - 02.2017

Lead Generation Specialist

No Risk Property Investing
02.2016 - 09.2016

Receptionist, Head Office Customer Service, Customer Service Advisor

Blue-Spec (Renew-it Group)
11.2013 - 01.2016

Receptionist & PA to Directors

Auto Executive Corporation
01.2011 - 01.2013

Logistics, Exports clerk, Switchboard operator

Sprockets & Chains
03.2009 - 08.2010

NQF LEVEL 2, 3 & 4 - Tourism

EWC Kempton Campus
01.2007 - 01.2009

Grade 9 (STD 7) -

Sir Pierre Van Ryneveld High School
01.2005 -

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Cherne Verwey