Writing
Cher Karis Adams
Quality Manager
Cape Town,WC
Summary
Accomplished Quality Assurance Manager with a proven track record at Call Force, adept in Continuous Improvement and Effective Communication. Spearheaded initiatives that resulted in measurable enhancements, leveraging Quality Management Frameworks and fostering a culture of excellence. Mentored teams towards innovative solutions, significantly improving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Quality Assurance Manager
Call Force
06.2020 - Current
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Recorded, analyzed, and distributed statistical information.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Evaluated new technologies and methodologies for potential implementation within the organization''s quality assurance program, staying ahead of industry trends.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Created and maintained quality management systems to align with industry standards.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Analyzed customer feedback to identify quality trends and areas for improvement.
Education
Certified - Business
Varsity College Cape Town, School of Business
Cape Town 04.2001 -
Skills
Task Prioritization
Interests
Music
Self Empowerment
Timeline
Quality Assurance Manager
Call Force
06.2020 - Current
Certified - Business
Varsity College Cape Town, School of Business
04.2001 -
Similar Profiles
Sumit KhandujaSumit Khanduja
Senior Account Manager at CHORUS CALL CONFERENCING SERVICES INDIA (P) LTD, Chorus Call Inc USASenior Account Manager at CHORUS CALL CONFERENCING SERVICES INDIA (P) LTD, Chorus Call Inc USA
René Kantún CabreraRené Kantún Cabrera
Answering Service Operator at Call 2 CallAnswering Service Operator at Call 2 Call
Xavi RobinsonXavi Robinson
Call Center Sales Representative at Call 2 CallCall Center Sales Representative at Call 2 Call