Hi, I’m
Cherise Juanita September
Human Resources Administrator
Cape Town
Summary
Accomplished human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
4
Certifications
Work History
TEG
Human Resources Administrator
03.2024 - Current
Job overview
- Facilitated performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Improved office efficiency by effectively managing internal communications and correspondence.
German Dental And Dermatology Center
Receptionist / Insurance Officer
03.2022 - 03.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved claim resolution times through proactive communication with all relevant parties involved in the process including insured individuals.
- Developed strategic plans for day-to-day financial operations.
- Created financial dashboards to provide insights into key performance indicators.
- Participated in audits conducted by regulatory agencies or internal teams so as to ensure compliance with applicable standards.
- Complied with established internal controls and policies.
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
The Red Lion Doha
Administration Executive
12.2020 - 12.2021
Job overview
- Maintained protocol throughout routine work days and special events.
- Created and updated records and files to maintain document compliance.
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
- Supported human resources efforts by coordinating employee performance evaluations, benefits administration, and payroll processing activities.
- Served as a liaison between employees and human resources regarding benefits administration, policy updates, and conflict resolution efforts.
- Worked closely with human resources to maintain accurate employee records, facilitating efficient payroll processing and benefits administration.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Conducted market research to identify new opportunities and target markets.
- Established targets for social media platforms to reflect business objectives.
- Developed and implemented targeted digital strategy to improve business performance.
- Created and managed social media campaigns to increase brand engagement.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Distributed employee engagement surveys to identify areas of improvement.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Implemented training programs to enhance employee skillsets, driving productivity improvements across the organization.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Doubletree By Hilton Doha - Old Town
Food and Beverage Coordinator
10.2019 - 12.2020
Job overview
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Coordinated meetings, prepared agendas and transcribed meeting minutes.
- Supported executive staff with timely and accurate meeting minutes, improving communication between departments.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Monitored food and beverage inventory to prevent waste.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Implemented various cost-saving measures such as bulk purchasing, menu engineering, and labor management practices to optimize overall profitability.
- Continuously expanded product knowledge through training sessions, ensuring accurate information was provided to customers about menu offerings.
- Collaborated with the culinary team to develop new menu items, resulting in positive feedback from guests.
- Contributed input on menu development based on customer preferences, market trends, and industry best practices while maintaining brand identity standards consistently throughout offerings.
- Bridged the gap between theory and practice by organizing guest lectures from industry professionals.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed payroll data entry and processing for 200+ employees to comply with predetermined company guidelines.
- Tracked employee vacation, sick and personal time.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
- Collaborated closely with HR and Finance teams to coordinate benefits deductions, end of service gratuity, and other adjustments.
- Skilled at working independently and collaboratively in a team environment.
- Created and oversaw LobsterInk training programs for the Food and Beverage operations.
- Promoted a culture of continuous improvement by introducing innovative learning methodologies and tools.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Managed multiple projects simultaneously, maintaining strict deadlines for inspections and reporting.
- Implemented new software tools to enhance data management capabilities and improve overall productivity within the department.
Doubletree By Hilton Doha - Old Town
Hostess
09.2018 - 10.2019
Job overview
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Mambo's & Calico Jacks Pub
Head Waitress
05.2018 - 09.2018
Job overview
- Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Processed orders and sent to kitchen employees for preparation.
- .Increased efficiency of payment processing by implementing best practices for handling cash transactions securely.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
Ballard's Inn And Hotel Manisses
Front Desk Officer
05.2017 - 11.2017
Job overview
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Provided exceptional communication skills when interacting with guests via phone or email correspondence.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed strong working relationships with travel agents and other industry partners, driving repeat business and contributing to overall revenue growth.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Actively addressed guest inquiries or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
- Performed routine reconciliations of reservations reports, ensuring accuracy and identifying discrepancies as necessary.
- Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
BallenIsles Country Club
Server / Hostess
10.2016 - 05.2017
Job overview
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Answered members' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet member needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or member rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Enhanced member satisfaction by promptly attending to their needs and providing personalized service.
Melissa's The Food Shop
Front of House Trainer
08.2015 - 10.2016
Job overview
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
- Resolved guests complaints while maintaining positive customer environment.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled food costs and managed inventory.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Learned duties for various positions and provided backup at key times.
Kauai
Assistant Store Manager
08.2014 - 08.2015
Job overview
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed inventory control, such as counting, and stocking merchandise.
McDonald's
Cashier / All Rounder
06.2011 - 08.2014
Job overview
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Checked outgoing orders for accuracy before delivery.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Facilitated smooth handover processes between shifts by maintaining detailed records of ongoing transactions or issues requiring follow-up action from incoming staff members.
- Demonstrated strong organizational and time management skills.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
CTICape Town, South Africa
from Business Management
04.2001
Heathfield High SchoolSouth Africa
from High School
2013
Skills
Adaptability
Time Tracking and Payroll Administration
Policy Development
Human Resource Management
Goal Setting
Active Listening
Team Collaboration
Customer Relationship Management
Organizational Skills
Problem-solving abilities
Accomplishments
- Awarded “Sales Employee of the Year” in 2015.
Certification
Coffee Shop Course
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Human Resources Administrator
TEG
03.2024 - Current
Receptionist / Insurance Officer
German Dental And Dermatology Center
03.2022 - 03.2024
Administration Executive
The Red Lion Doha
12.2020 - 12.2021
Food and Beverage Coordinator
Doubletree By Hilton Doha - Old Town
10.2019 - 12.2020
ACT Masters - Basic First Aid and CPR, ACT
04-2019
Hostess
Doubletree By Hilton Doha - Old Town
09.2018 - 10.2019
Diageo Bar Academy - Bartender
06-2018
Head Waitress
Mambo's & Calico Jacks Pub
05.2018 - 09.2018
Front Desk Officer
Ballard's Inn And Hotel Manisses
05.2017 - 11.2017
Server / Hostess
BallenIsles Country Club
10.2016 - 05.2017
Front of House Trainer
Melissa's The Food Shop
08.2015 - 10.2016
Coffee Shop Course
09-2014
Assistant Store Manager
Kauai
08.2014 - 08.2015
Cashier / All Rounder
McDonald's
06.2011 - 08.2014
CTI
from Business Management
04.2001
Heathfield High School
from High School