Cherie Minns

• Manage daily operations of sales department, including supervision of staff members and supporting the team to drive growth and development.
• Track monthly sales to generate reports for business development planning.
• Establish relationships with key clients, while maintaining existing customer base.
• Create and present monthly reports to management on sales performance.
• Conduct regular meetings with staff members to review goals and objectives for the quarter and year.
• Develop and implement sales strategies to increase market share.
• Collaborate with marketing team to create promotional material for target customers or solutions.
• Attend trade shows and monitor industry trends and competitor.
• Implement process changes designed to streamline workflow within the department.
• Coach, develop and motivate team to achieve revenue goals.

As Key Account Manager, my responsibility was the management of a corporate hotel and casino group (Tsogo Sun and Southern Sun Holdings) along with the management of some key independent clients with my total client count being just below 250 accounts. Other responsibilities included:

• Conducting meetings with clients to discuss their objectives, challenges, and strategies.
• Establish strong relationships through regular communication and follow-up activities.
• Ensure customer solutions are up to date, current and in line with support requirements.
• Manage the relationship between internal teams and external customers.
• Cultivate client loyalty through consistent quality, productivity, exemplary service, and proactive management.
• Plan and drive strategic customer meetings twice per annum at a minimum.

As a Hospitality System Consultant my responsibility was the installation and support of one of the product offerings by Micros which was Opera Property Management System. Responsibilities included:

• Build and maintain close relationships with project managers, account managers, support agents and product specialists.
• Install assigned products to the requirements and satisfaction of the clients quality standards.
• Conduct start up meetings prior to the start of the project and facilitate exit meetings in order to get sign off for the project completed.
• Liaise with clients and manage the installation, training, upgrade or any other dealings the company deems fit.
• Keep up to date with latest product releases and certification exams.