Hi, I’m
Cheri Van Jaarsveldt
Client Relationship Liaison
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong team member with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team player with robust background in customer relationship management.
Overview
20
years of professional experience
Work History
Webfluential
Key Account Manager
2022.03 - Current (4 education.years_Label & 3 education.months_Label)
Job overview
- Identify and Prospect Clients : Actively seek out and engage potential clients interested in influencer marketing campaigns.
- Build Client Relationships : Establish and maintain strong relationships with clients to understand their marketing needs and objectives.
- Develop and Provide Quotes : Create tailored quotes for influencer marketing campaigns based on client requirements and budget.
- Plan and Execute Campaigns : Design, coordinate, and manage influencer marketing campaigns to ensure alignment with client goals.
- Collaborate with Influencers : Work with influencers to align campaign content, messaging, and deliverables with client expectations.
- Monitor Campaign Performance : Track and analyze campaign results to ensure objectives are met and provide clients with performance reports.
- Negotiate Contracts : Facilitate agreements between clients and influencers, ensuring mutually beneficial terms.
- Stay Updated on Industry Trends : Keep abreast of influencer marketing trends and platforms to provide innovative solutions to clients.
- Achieve Sales Targets : Meet or exceed sales and campaign performance goals to drive revenue growth for Webfluential.
- Managed large Campaigns : for clients like Proctor and Gamble, The Coke Cola Company, Sourcing, Managing of all influencers on the campaign.
Van Jaarsveldt Radiographers
Administrative Assistant
2020.08 - 2022.02 (1 education.year_Label & 6 education.months_Label)
Job overview
- Manage Invoicing : Prepare, process, and track invoices for services provided to patients and medical practices.
- Generate Quotes : Create and provide accurate quotes for radiographic procedures to patients and referring practices.
- Handle WCA Submissions : Prepare and submit Workmen's Compensation Act (WCA) claims to government bodies, ensuring compliance and timely processing.
- Liaise with Doctors' Practices : Communicate with referring doctors' offices to coordinate patient referrals, appointments, and documentation.
- Maintain Patient Records : Update and organize patient files, ensuring accuracy and confidentiality in compliance with regulations.
- Respond to Inquiries : Address queries from patients, doctors' practices, and Medical Aids regarding services, billing, or claims.
- Ensure Regulatory Compliance: Follow practice protocols and legal requirements for medical billing, data protection, and WCA submissions.
Comair Flight Services
Client Services
2018.05 - 2020.07 (2 education.years_Label & 2 education.months_Label)
Job overview
- Did new quotes
- Amended quotes when changes took place
- Sent Invoices for Payments of Deposits and Final Payments
- Followed up on Payments
- Re-coned payments and refunds on Itineraries
- Dealt with Complaints from Clients and Passengers
- Put together the best routing for the Itineraries, including fuel stops, customs and flight times
- Organized Pilot accommodation and transfers - If they were not staying with clients
- Sourced an alternative option, if they had a Technical Aircraft
- Afterhours Client relations - assisted with last-minute Bookings and requests
- Ensured that Client requests (Meals/ Drink preferences/Aircraft) were adhered to and communicated to Operation Team, Pilots and Ground Handlers
- Flight followed for all trips, notified Travel agents when an aircraft had departed and arrived at a Certain Airport
- Arranged Large Groups Itinerary's (Quotes, Payments, Amendments)
- Dealt with very High-End clients from the US, Europe, and UK on regular bases. Countless Travel agents from many different Travel companies and alternative Aviation companies
- Cheri was retrenched
Orion Hotels
Senior Reservations
2017.09 - 2018.04 (7 education.months_Label)
Job overview
- Booking accommodation for corporate and leisure accounts (10 Hotels in the group)
- Work on Protel and have exposure to Apex
- Managed emergency/afterhours services
- Attend client meetings for events at some of the Hotels
- Mentored junior staff members (Reception, house cleaning, Accounts)
- Orion has only being paying staff 50% of their salaries for the last few months, Cheri was looking for stability
Flight Centre Business Travel
Corporate Account Manager
2016.07 - 2017.08 (1 education.year_Label & 1 education.month_Label)
Job overview
- Booked travel for corporate accounts (Domestic, Regional and International)
- Worked on Amadeus
- Managed emergency/afterhours services
- Performed bookings for leisure clients as well
- Attended client meetings and met with travel bookers
- Mentored junior staff members
- Managed a turnaround time of 3 hours
- The monthly target kept changing and it was hard to make decent commission, so Cheri left to find a more suitable position with a stable income
Travel Connections
Corporate Travel Consultant
2015.02 - 2016.07 (1 education.year_Label & 5 education.months_Label)
Job overview
- Dealt with mostly VIP clients in fairly high up positions who travel regularly
- Managed to meet client's unspoken requests such as having seating/any special requests done without asking
- Performed online check in's
- Organised private transfers, upmarket hotels, along with meeting rooms or conferences worldwide
- Performed normal international/ regional / domestic flights, car hire and hotel bookings
- Performed international/ regional and domestic transfers and chauffer drive
- Organised visas
- Performed domestic regional and international reissues and refunds
- Handled leisure clients and used an array on tour operators
- Systems: Galileo, Logiwiz, MyMarket (Online system), Sabre (Introduction)
- Clients: RMB/FIRST RAND BANK/FNB (domestic online), Ashburton (domestic online), Telesure (domestic online), Worley Parsons, Betterlife, Gem Diamonds -back up, Java Capital -back up, Assore mining, Hogan Lovells - back up, Bowman Gilfillan - back up, Bakers and Makenzie -back up
Blue Corporate Travel
Travel consultant -Team leader
2013.04 - 2015.01 (1 education.year_Label & 9 education.months_Label)
Sure African Imprint Travel
Trainee - Compulsory work Hours
2009.06 - 2009.11 (5 education.months_Label)
Varsity College
Telemarketer and Register Assistant
2008.10 - 2009.04 (6 education.months_Label)
Crave Restaurant
Head and Pastry Chef and assistant Manager
2007.04 - 2009.01 (1 education.year_Label & 9 education.months_Label)
Hotel IsZulu
Chef De Partie
2006.04 - 2007.03 (11 education.months_Label)
Education
Varsity CollegeJohannesburg, South Africa
Galileo from Travel And Tourism
2009-11
Varsity College/IATAJohannesburg, South Africa
Diploma from International Travel and Tourism
2009-11
Chanter Clare Hotel/City And Guilds InternationalDurban, South Africa
Diploma from Hotel Management and Culinary
2005-12
Eunice High School For GirlsBloemfontein, South Africa
Matric from Schooling
2003-12
Skills
Client relationship management
Account management
Cross-functional collaboration
Account retention
Customer rapport
Relationship selling
Social media marketing
Account presentations
Client onboarding
Account strategy
Teamwork and collaboration
Personal Information
Nationality: South African (White Female)
Timeline
Key Account Manager
Webfluential
2022.03 - Current (4 education.years_Label & 3 education.months_Label)
Administrative Assistant
Van Jaarsveldt Radiographers
2020.08 - 2022.02 (1 education.year_Label & 6 education.months_Label)
Client Services
Comair Flight Services
2018.05 - 2020.07 (2 education.years_Label & 2 education.months_Label)
Senior Reservations
Orion Hotels
2017.09 - 2018.04 (7 education.months_Label)
Corporate Account Manager
Flight Centre Business Travel
2016.07 - 2017.08 (1 education.year_Label & 1 education.month_Label)
Corporate Travel Consultant
Travel Connections
2015.02 - 2016.07 (1 education.year_Label & 5 education.months_Label)
Travel consultant -Team leader
Blue Corporate Travel
2013.04 - 2015.01 (1 education.year_Label & 9 education.months_Label)
Trainee - Compulsory work Hours
Sure African Imprint Travel
2009.06 - 2009.11 (5 education.months_Label)
Telemarketer and Register Assistant
Varsity College
2008.10 - 2009.04 (6 education.months_Label)
Head and Pastry Chef and assistant Manager
Crave Restaurant
2007.04 - 2009.01 (1 education.year_Label & 9 education.months_Label)
Chef De Partie
Hotel IsZulu
2006.04 - 2007.03 (11 education.months_Label)
Varsity College
Galileo from Travel And Tourism
2009.01
Varsity College/IATA
Diploma from International Travel and Tourism
2009.01
Chanter Clare Hotel/City And Guilds International
Diploma from Hotel Management and Culinary
2005.01
Eunice High School For Girls
Matric from Schooling
2003.01