Cheree Harmse
Logistics & Admin Manager
Hartbeespoort
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Overview
16
16
years of professional experience
Work History
Reservations / Logistics & Admin Manager
Orion Creative Business Solutions T/A Bakwena Day Spa / Infinity Day Spa
01.2018 - Current
- Answer phones and assist customers in making, altering, or cancelling reservations
- Respond to emails with reservation information, confirmations, and additional details
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
- Answer questions regarding Accommodation and Spa packages, facilities, rates, attractions and events
- Accurately record customer information and charge credit cards upon successful reservations
- Manage Data base on a daily basis
- Knowledge required: Basic overview of Outlook and other Computer and technology based functions
- Technology used: Chidesk, Microsoft, Excel, Word, Sendgrid, Everlytics
- Purchasing of all Professional and Retail Stock
- Purchase Orders
- Month end reports
- Updating of all payments
- Trained new reservations staff members on policies, procedures, and systems, ensuring consistency across the team.
- Performed regular audits of reservation data for quality assurance purposes, identifying areas for improvement in accuracy and efficiency.
- Collaborated with sales and marketing teams to develop promotional offers, attracting new customers and increasing bookings.
- Implemented customer feedback system to improve services, leading to higher client retention rates.
- Assisted in the development of user-friendly online booking platform, improving overall customer experience.
- Maintained detailed records of all reservations transactions for accurate reporting and analysis purposes.
- Resolved various issues and discrepancies for customers.
Production Administrator / PA / Buyer / Logistics
Italian Plastic Technologies
08.2013 - 01.2018
- Invoicing on a daily basis, Orders, Quotations, Filing, Data Capturing, Claims, Client liaison, Buying of technical / mechanical spares, Collections / deliveries of spares, Booking of truck schedule, Petty Cash, Meeting minutes and other office duties.
- Knowledge required: Basic overview of Outlook and other Computer and technology based functions
- Technology used: Microsoft, Excel, Word, Pastel
Admin Clerk / PA
Bronko Electrical
08.2009 - 01.2013
- Switch Board, Filing, Data Capturing
- Knowledge required: Basic overview of Outlook and other Computer and technology based functions
- Technology used: Microsoft, Excel, Word, Power Point, QuickBooks
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Hoërskool Elsburg
Skills
Excel, Word, Outlook, PowerPoint, SAP, QuickBooks, Pastel, Chidesk, Everlytics, Sendgrid
References
Sandra Perkins - 082 786 2995 - Orion Creative Business - Bakwena / Infinity Day Spa
Italian Platics - 011 626 1780
Elize Bronkhorst - 082 873 6650, Bronko Electrical
Learning Description
- Telephone Etiquette, General Book keeping, Daily and Monthly Invoicing, Quotations, Data Capturing, Statements, (Pastel)
- Typing Letter of Demands, Summons, Default Judgements (SAP)
- Purchase Orders, Weekly and Monthly claims
- Client liaison, dealing with clients on a daily basis to make payment arrangements, loading payment arrangements and checking outstanding balances on accounts
- Wages (UIF, PAYE and loan deductions), Petty Cash
- Ordering of Stationary, Office equipment and Office Refreshments, Technical and Mechanical Spares
Timeline
Reservations / Logistics & Admin Manager
Orion Creative Business Solutions T/A Bakwena Day Spa / Infinity Day Spa
01.2018 - Current
Production Administrator / PA / Buyer / Logistics
Italian Plastic Technologies
08.2013 - 01.2018
Admin Clerk / PA
Bronko Electrical
08.2009 - 01.2013
Hoërskool Elsburg
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