Years of professional experience
Hi, I’m
Cheralyn Murray
Cape Town, Western Cape
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Goal-oriented recruiting professional with expertise in developing diverse candidate pipelines, marketing plans, and advertising strategies. Proven leadership, organizational, and customer relations skills. Effective problem solver, adept at handling diverse business requirements and ensuring team productivity. Successful track record in client retention and talent acquisition. Dedicated Customer Service professional with strong multitasking abilities and commitment to maintaining profitable relationships. Business-minded individual with strategic analysis and deal negotiation experience. Highly communicative Business Developer with exceptional territory management, deal closing, and market knowledge skills.
Overview
8
6
Certification
Work History
Summit Africa Recruitment
Technical Recruiter
03.2023 - 07.2023
Job overview
- Used Boolean searches for applicant portfolios.
- Assisted with job postings and descriptions.
- Utilized recruitment technology tools and platforms.
- Managed company Applicant Tracking System (ATS).
- Sourced technical candidates from various sources.
- Developed and posted job descriptions.
- Worked independently and collaboratively.
- Created and maintained database of business proposals and contacts.
- Negotiated offers and closed deals.
- Managed recruitment process and candidate communication.
- Identified valuable business opportunities.
- Tracked recruitment metrics and reported progress.
- Conducted background and reference checks.
- Planned marketing initiatives and leveraged referral networks.
- Negotiated and closed agreements with new clients.
- Developed and maintained working relationships.
- Operated and maintained applicant tracking and candidate management systems.
- Used Boolean searches to develop applicant portfolios for expected openings
Advena Recruit
Business Developer
10.2022 - 03.2023
Job overview
- Developed intelligence-sharing dashboards for company-wide data access.
- Improved data gathering, analysis, and visualization procedures.
- Generated reports, updated spreadsheets, and presented results.
- Tested and deployed scalable software products.
- Conducted primary and secondary research on customer needs and behaviors.
- Rapidly prototyped data processing capabilities for integration feasibility.
- Created and maintained a database of business proposals and contacts.
- Prospected for new business opportunities through cold calling and networking.
- Collaborated with departments to capitalize on emerging trends.
- Performed client research for account growth and market expansion.
- Updated account information and kept client notes in databases.
- Created reports and presentations for business development activities.
- Maintained confidentiality of client data and corporate information.
- Developed content for media relations, corporate communications, and social media.
- Analyzed data for insights and strategic decision-making.
- Used market research tools and techniques for data gathering and analysis.
- Assembled reports and presentations to share insights with stakeholders.
Talent Shore
Talent Acquisition Specialist
10.2022 - 03.2023
Job overview
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers for feedback and refining recruiting strategy.
- Created and distributed job postings across various platforms to increase reach of job opportunities.
- Developed and maintained applicant tracking system to track job openings, applicants, and interviewing activity.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Established strong working relationships with executives, HR team, and hiring managers to ensure consistent results.
- Conducted telephone and in-person interviews to assess candidate qualifications and experience.
- Provided regular updates on recruitment activities and progress to hiring managers and HR staff.
- Acted as brand ambassador, educating candidates on company culture, career growth, benefits, and advantages.
- Compiled reports on recruitment activity, including time-to-fill, cost-per-hire, and source of hire.
- Improved organizational filing systems for confidential employee records, enhancing accessibility and efficiency.
Teleperformance SA
Customer Service Representative
09.2020 - 10.2022
Job overview
- Helped customers daily with positive attitude and focus on satisfaction.
- Documented calls and complaints using CRM database.
- Adhered to company policies and scripts for call standards.
- Responded to customer calls and emails regarding products and services.
- Explained payment options and billing details to customers.
- Attended training sessions to enhance telephone skills and product knowledge.
- Generated customer service reports to track satisfaction.
- Met guidelines for service levels and productivity.
- Provided exceptional customer service and positive experiences.
- Developed and updated customer databases.
- Cross-trained and provided backup support for leadership.
- Monitored team productivity and provided feedback for improvement.
- Resolved issues and addressed service delivery concerns.
- Trained team members on best practices and protocols.
- Troubleshot and resolved online ordering issues for seamless process.
Collinson Group SA
Membership Travel Agent
08.2019 - 08.2020
Job overview
- Arranged travel accommodations for various clients.
- Handled payments and sensitive information professionally.
- Coordinated international and domestic travel arrangements.
- Communicated international travel insurance benefits and rates.
- Assisted with flight changes and cancellations.
- Recommended travel insurance plans to reduce financial risk.
- Expedited processing of insurance claims.
- Evaluated and settled complex claims within deadlines.
- Used specialized software for claims processing and reporting.
- Provided detailed explanations of policies and claims processes.
- Assisted in onboarding new claims processors.
- Reported potential fraud or abuse related to claims.
- Collaborated with claims department and anti-fraud organizations.
- Managed workload to meet processing deadlines.
Capita SA
Senior Experience Agent
03.2016 - 08.2019
Job overview
- Assisted numerous customers daily with positive attitude and focus on satisfaction.
- Documented calls and complaints using CRM database.
- Consistently achieved call-time and quality standards by following company policies and scripts.
- Addressed critical inter-departmental escalations to improve customer retention.
- Adapted well to rapid changes.
- Explained payment options and billing details to customers.
- Managed customer files and databases.
- Provided backup support and cross-trained for leadership roles.
Gulf Contract Labour Hire
Recruiting Officer
03.2016 - 02.2017
Job overview
- Oversaw recruiting projects and made resourcing decisions.
- Identified opportunities for operational improvements and implemented changes.
- Assisted with writing job postings and descriptions.
- Pre-screened resumes for corporate consideration.
- Developed onboarding and orientation programs.
- Placed advertisements and conducted initial interviews.
- Conducted reference checks and pre-employment screenings.
- Operated and maintained applicant tracking systems.
- Administered employee benefits programs.
- Hired employees and initiated new hire paperwork.
- Corresponded with applicants and conducted interviews.
Gulf Contract Labour Hire
Receptionist
03.2015 - 03.2016
Job overview
- Confirmed appointments and updated client records.
- Corresponded with clients via email, telephone, or mail.
- Managed multiple tasks and met deadlines.
- Directed calls and provided clerical support.
- Restocked supplies and managed purchase orders.
- Organized and updated computer databases.
- Handled assignments independently with good judgement.
- Scheduled meetings and appointments for staff teams.
- Interacted with vendors, contractors, and service personnel.
- Monitored and screened visitors.
- Tracked information in Excel and generated reports.
- Trained new team members on procedures and customer service.
Education
Groenvlei Secondary SchoolCape Town
High School Diploma
12.2011
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Data Analysis and Database Creation
- CRM Database and ATS Systems
- Recruitment Strategies
- Microsoft 365
- Pre-screening Candidates & Background Checks
- Contract Negotiation
- LinkedIn Recruiting Tools & Boolean Logic
- Database Management
- Business Development
- Technical Recruiting
- Job Description Creation
Certification
- Certified in Technical Recruiting - HR Certification Institute (HRCI).
- Certified in Strategic Human Resources - HR Certification Institute (HRCI).
- Certified in Time Management - Great Learning Academy Online.
- Certified in Talent Management - PMI Registered Education.
- Certified in Excel Recruiter - LinkedIn Talent Solutions.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Recruiter
Summit Africa Recruitment
03.2023 - 07.2023
Business Developer
Advena Recruit
10.2022 - 03.2023
Talent Acquisition Specialist
Talent Shore
10.2022 - 03.2023
Customer Service Representative
Teleperformance SA
09.2020 - 10.2022
Membership Travel Agent
Collinson Group SA
08.2019 - 08.2020
Senior Experience Agent
Capita SA
03.2016 - 08.2019
Recruiting Officer
Gulf Contract Labour Hire
03.2016 - 02.2017
Receptionist
Gulf Contract Labour Hire
03.2015 - 03.2016
Groenvlei Secondary School
High School Diploma
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