Chenoa Angela Haripershad
Support Services And Human Resources Practioner Professional
Summary
I am a motivated, determined, and detailed orientated professional. I aim to contribute with my full potential to the success of any organizations that I am trusted with the opportunity to work in. I strongly believe my role provides organisations with a sustainable growth, ethical operations and strong employee engagement. As a shared services manager and HR professional I believe in creating a responsible functioning support service team which manages different business divisions or subsidiaries (HR, Payroll, Facilities, Employee Engagement, IT, Quality and Procurement) providing resources and consolidating the multiple business operations/functions that allows each/other, divisions/departments to focus its time and resources on the business, vision or goals. I will appreciate the opportunity to display my skills and experience in various roles and responsibilities as well as my knowledge. I am extremely committed to deliver excellence, trust worthiness, honesty, kindness, flexibility, and encouragement to all employees of the organization that chooses me to be a part of their team and will ensure they have a great daily working environment with keeping the vision, mission, and success that the organization wishes to achieve.
Overview
14
14
years of professional experience
Work History
Support Services Manager
CX Interglobal (PTY) LTD
11.2022 - 10.2023
- Conduct employee on boarding and help organize training initiatives
- Promote HR programs to create an efficient and conflict-free work place
- End- to end payroll processing (Salary, deductions, increments, sundries, overtime, commission and benefits
- Coordination of attendance and leave tracking (Sick, Annual & Family leave calculations)
- Manage complete recruitment process(End to End processing)
- Processing of medical aid applications (loading of medical aid benefits and terminate with both the broker & internal procedures.
- Creating content, trackers and memo’s for the company intranet to ensure electronic visibility.
- Conducting Human resources disciplinary enquiries
- Managing All maintenance of facilities department
- Continously reviewing /updating company policies & procedures
- Provide support to employees in various HR queries
- Processing of termination/deactivation and exiting interviews
- Liaison with dialler and systems consultants (Primo &Q Contact) daily
- Liaison with key accounts management on campaigns and maintain a productive and collaborative working relationship with clients and stake holders
- Completion of coaching 121’s and areas of improvement on all sales, customer services and support staff
- Ensuring audits on procurement and asset management are completed monthly
- Provide requested OH&S reports to Department of labour
- Ensure all Health and Safety monthly meetings held timeously and are documented
- Manage Quality Assurance team from end to end Process
- Control risk identification processes
- Mange financial and other company resources under CEO control with due respect
- Create all on-boarding score cards for the quality and compliance team
- Ensure sales and QA assessed Reports are sent to the organisational daily
- Create and collate all Government Grant funding due Diligence packs, Head up DTI Audits & Internal/External Audits
- Continuous updates on risk management reports for health and safety
- Ability to represent at CCMA and NBC cases.
Support Services Manager
CX Interglobal (PTY) LTD
10.2021 - 11.2022
- Coordination of attendance registers
- Assistance with risk and compliance process for Covid-19 regulations
- Personal Assistance to CEO, HODs & Directors
- Creating trackers, memo’s, Content for the company intranet
- Reception Duties (Meet & Greet client, control switch board, collection of goods and services delivered for the business
- Assisting Human resources disciplinary enquiries, Chairing of enquiries, issuing of warnings & attending CCMA
- Managing All maintenance of facilities department
- Screening of employees (Covid 19 Related)
- Update company policies & Human Resources on the company intranet
- General human resource administration capturing of Annual, Sick and Family responsibility leave
- Assisting with terminations on Sage 300 and exiting process for employees
- Process payroll monthly inputs (New employee add-ons, assist payroll team with commissions, & overtime
- Process medical aid applications
- Assist with procurement of all equipment required for the operations
- Complete all required Department of labour OH&S reports
- Complete all Health and Safety monthly meetings
Office Administrator
Nutun CX/ Synergy Contact Centre (PTY) LTD
11.2020 - 09.2021
- Coordination of attendance
- Access control of new employees
- Assistance with risk and compliance process for Covid-19 regulations
- Personal Assistance to CFO, HODs & Directors
- In housekeeping of documentation
- Assistances with recruiting (ensuring possible candidates have the correct skill sets for the vacancy required)
- Creating trackers, memo’s, facilities overtime schedules & hosting OH&S committee meetings
- Implementing all safe work procedures
- Assisting payroll team with all overtime trackers (ensuring correct information captured)
- Reception Duties (Meet & Greet client, control switch board, collection of goods and services delivered for the business
- Arranging client meetings and lunches
- Completing of contracts and proxy letters
- OH&S Administrator
Payroll Administrator
CCI South Africa (PTY) LTD
05.2014 - 03.2019
- On-boarding of new employees to Sage 300
- Capturing of banking details onto SAGE
- Registering of tax numbers onto SARS e-filing platform
- Exporting of new employee’s report
- Completing all payment queries
- Arranging client visits (DTI) for audits
- Arranging daily, weekly & monthly meetings
- Verifying payroll reports to handover for reviewing to the Head of Payroll & CFO
- Managing with External Audits (DTI)(PWC)
- Compiling recruitment and training packs
- Assisting with Learner-ship programmes
- Completing application documents (New Starters/on-boarding)
- Daily completion of attendance queries (up to 500)
- Making payments to employees
- Working on both Sage People and Premier
- Responsible for a headcount of 3000 staff for payroll
- Importing of 8000 employees sick, annual and family responsibility leave
- Printing of terminated paycheques
- Updating increases according to company policy reviews and authorisation from executives
- Printing of 12000 monthly payslips
- Re-instatements onto Sage people
- Sundry payments
- Reconciliation of Medical Aid Inputs, terminations and beneficiary’s (Discovery & Bonitas)
- Advance Payments (loan request/salary advances)
- Submission of Stats SA
- Management and Supervision of Payroll team (6)
Human Resources Administrator
CCI South Africa (PTY) LTD
11.2013 - 04.2014
- Responding to staff requests
- Provided Staff with service information
- Identification, research, and resolving of staff issues
- Followed up on staff inquiries that required immediate resolutions
- Attendance of call logs and reports for HR and compliance
- Compiling all billing queries on salaries
- Resolving of misapplied payments over/ under payments
- Recognition, documentation and reporting/feedback to the supervisor on trend analysis on staff calls
- Recommended process improvements
- Adhoc duties as assigned by HR manager
- Provided on-the-job training for new employees on HR processes
- Generating and issuing of warnings, AWOL & sick, attendance letters
- Promotion
Executive PA
CCI South Africa (PTY) LTD
08.2013 - 10.2013
- Assisted with coordinating meetings
- Coordinated of campaign incentives
- Managed and organised diary schedules
- Coordination of security checks
- Booking and arranging travel, transport and accommodation
- Organising events and conferences
- Liaising with staff, suppliers and clients
- Ensuring the manager/executive of important tasks and deadlines
- First point of contact: dealing with correspondence and phone calls directly for the CEO
- Keeping of minutes of meetings
- Compiling expense reports
- Running personal errands
- Promotion
Customer Service Advisor
CCI South Africa (PTY) LTD
05.2010 - 07.2013
- Receiving of Inbound calls, which assisted customers across a varied range of issues
- Retention of customers through utilisation of sales tools and techniques
- Adherence to (TalkTalk) approved script during calls
- Entry of key customer data into CRM and billing systems
- Upgrade/renewals of client accounts & Cancellations
- Handle product recalls
- Sales of products and services
- Complete payment information and other pertinent information such as addresses and phone numbers
- Manage changes in policies or renewals
- Utilize amcat tools to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Suggest solutions when a product malfunctions
- Assist with placement of orders, refunds, or exchanges
- Review of quality of calls and provide feedback to Operations Manager
- Promotion
Education
Grade 12 - English, Afrikaans, Mathematics literature, Physical science, Life Orientation, Civil Technology, Engineering, Graphics & Design
Phoenix Technical High School
Human Resource Practitioner NQF Level 6 - undefined
Unisa
Basic Payroll Training Certificate - undefined
Premier Sage VIP
People Payroll Basic Training Certificate - undefined
Sage 300
People Payroll Reports Customization - undefined
Sage 300
The OHS Act & Responsibilities of Management - undefined
Labour Guide
Skills
Staff Management
Technical support expertise
Document management
Quality assurance
Technical Support
Customer service understanding
Training and mentoring
Policy and procedure modification
Database administration
Payroll and budgeting
Workflow planning
Strategic planning
Documentation and control
Scheduling
Credit and collections
Business administration
Competency years of experience
- Strong Client relations and interpersonal skills
- Teambuilding, training, and leadership skills
- Logical and methodical approach with proven problem-solving capabilities
- Extensive level of administrative experience
- Relationship Management across local and international partners
- Ability to manage and prioritise resource across a diverse workload
- Strong analytical skills demonstrated through investigation and trend analysis work
- Excellent numeracy and literacy skills
- Good timekeeping and an ability to meet strict deadlines
- High knowledge on payroll processes
- Experience using computerised payroll software
Personal Information
- Available: 1 month
- ReferenceUpon request
- Ethnicity: Indian
- Date of Birth: 07/12/91
- Gender: Female
- Nationality: South African
- Driving License: Yes, with own vehicle
Timeline
Support Services Manager
CX Interglobal (PTY) LTD
11.2022 - 10.2023
Support Services Manager
CX Interglobal (PTY) LTD
10.2021 - 11.2022
Office Administrator
Nutun CX/ Synergy Contact Centre (PTY) LTD
11.2020 - 09.2021
Payroll Administrator
CCI South Africa (PTY) LTD
05.2014 - 03.2019
Human Resources Administrator
CCI South Africa (PTY) LTD
11.2013 - 04.2014
Executive PA
CCI South Africa (PTY) LTD
08.2013 - 10.2013
Customer Service Advisor
CCI South Africa (PTY) LTD
05.2010 - 07.2013
Grade 12 - English, Afrikaans, Mathematics literature, Physical science, Life Orientation, Civil Technology, Engineering, Graphics & Design
Phoenix Technical High School
Human Resource Practitioner NQF Level 6 - undefined
Unisa
Basic Payroll Training Certificate - undefined
Premier Sage VIP
People Payroll Basic Training Certificate - undefined
Sage 300
People Payroll Reports Customization - undefined
Sage 300
The OHS Act & Responsibilities of Management - undefined
Labour Guide