CHENELL KEKELETSO MARSHALL
Former Bank Teller
Johannesburg,Gauteng
Summary
Skilled individual with a strong work ethic, known for attention to detail and commitment to excellence. Recognized for honesty, hard work, and customer focus. Experienced in cross-selling to meet customer needs, with a professional appearance and impeccable manners. Adaptable team player who consistently delivers high-quality results, meets deadlines, and thrives in collaborative environments. Excited to collaborate with like-minded individuals to achieve shared goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Bank Teller
Nedbank
Johannesburg
08.2012 - 11.2014
- Adhered to strict financial and customer data guidelines to avoid breaches and Information misuse.
- Verified identification account balances while cashing cheques, Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills.
- Prepared official checks for customer and internal bank needs.
- Reconciled cash and cheques against computer records at end of shift.
- Received detailed performance reviews and focused on areas of opportunity to improve teller skills.
- Provided warm and friendly welcome to customers to create excellent first impression.
- Entered transactions into computer and issued customer receipts.
Digital Sales Consultant
Leegra Marketing Solutions
Johannesburg
02.2012 - 02.2013
- Marketing and selling, banking app and cellphone banking (USSD) to newly opened account holders and existing account holders.
- Successfully negotiating pros of the product and service it offers to potential clients, through excellent persuasion skills.
- Maintaining long-term professional relationships, with network of contacts, to increase opportunities for clients, to receive reputable, quality, affordable service.
- Acted as a mentor and coach to clients on important topics within banking industry.
- Leveraged expert industry knowledge to improve client positions in re-signing negotiations.
- Scout for fresh, proactively potential clients by attending outdoor campaigning, canvassing in busy roads/areas.
Office Administrative Assistant (part-time)
Dr ET Molefe GP Consulting Rooms
Johannesburg
11.2009 - 12.2010
- Acted as a PA to the general practitioner (Dr ET Molefe), assisting with work matters, receiving outbound calls, managing finances and claiming funds (from medical aid network providers) and corresponding with patients and service providers (i.e. laboratories, specialist doctors), filing of patient medical records.
- Conducted patient interviews to determine illness or injury.
- Interacted with patients and family members based on emotional and communicative needs.
- Synthesised complex information into easily-digestible content to not overwhelm patients or family members.
- Reported deaths and notifiable diseases to meet legal and professional requirements.
- Referred patients and family members to receive specialised medical care.
Education
Certificate of Higher Education - New Venture Creation
Bapela Global Concept (Chietha)/Services SETA
Johannesburg, Gauteng 12.2022 - 06.2023
Certificate of Higher Education - Entrepreneurship development programme
KiPiDi
Johannesburg, Gauteng 02.2023 - 03.2023
Diploma of Higher Education - Business management
Rosebank College
Johannesburg, Gauteng 02.2008 - 11.2010
High School Diploma -
General Smuts High School
Vereeniging, Gauteng 01.2007 - 01.2007
Skills
Cross-selling expertise
Security compliance
Relationship building and management
Computer literacy (MS Office)
Bilingual
Sales goal attainment
Prospecting and networking skills
Customer service
Interpersonal communications
Administrative operations
Data entry documentation
Organisation and efficiency
Customer service orientation
Money handling
Timeline
Certificate of Higher Education - Entrepreneurship development programme
KiPiDi
02.2023 - 03.2023
Certificate of Higher Education - New Venture Creation
Bapela Global Concept (Chietha)/Services SETA
12.2022 - 06.2023
Bank Teller
Nedbank
08.2012 - 11.2014
Digital Sales Consultant
Leegra Marketing Solutions
02.2012 - 02.2013
Office Administrative Assistant (part-time)
Dr ET Molefe GP Consulting Rooms
11.2009 - 12.2010
Diploma of Higher Education - Business management
Rosebank College
02.2008 - 11.2010
High School Diploma -
General Smuts High School
01.2007 - 01.2007