Chenell Bester
Administrator
Pretoria
Summary
Experienced Stylist with 15 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use all necessary tools and products to achieve desired outcomes.
Hardworking and passionate woman with strong organizational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Salon Owner
Hair by Chenell
Pretroia, South Africa
01.2020 - Current
- Maintained staff records and work schedules.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Arranged for regular maintenance services for all beauty equipment.
- Organized employee shifts and took peak times and seasonality into consideration.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Hairstylist
A & E Beauty Box
Cape Town, WC
01.2018 - 03.2019
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Increased revenue through effective customer service and inventory management.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Demonstrated thorough knowledge of all salon products and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Court Clerk
One Law
Pretroia, pretroria
01.2016 - 12.2017
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Drafted professional court correspondence to facilitate legal proceedings.
- Researched case law and legal documents to support judicial decisions.
- Prepared court orders and judgments for signature.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Created documents with applicant information and verified data against on database information.
- Updated documents such as municipal codes and city charters.
- Performed routine data entry or document management.
Senior Hairstylist
Die Salon
Pretroia, Pretoria
01.2007 - 12.2016
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Offered input into research, development and implementation of new services to advance professional product lines.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated thorough knowledge of all salon products and services.
Education
High School Diploma - High school
Hercules Highschool
Pretoria, GP 01.1999 - 12.2003
Hairdressing - Hairdressing
Tshwane North College
Pretoria 01.2004 - 11.2008
Skills
Administration
undefinedTimeline
Salon Owner
Hair by Chenell
01.2020 - Current
Hairstylist
A & E Beauty Box
01.2018 - 03.2019
Court Clerk
One Law
01.2016 - 12.2017
Senior Hairstylist
Die Salon
01.2007 - 12.2016
Hairdressing - Hairdressing
Tshwane North College
01.2004 - 11.2008
High School Diploma - High school
Hercules Highschool
01.1999 - 12.2003
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