Chenai Rose Makhosi
Investment Operations Manager
Johannesburg
Summary
Highly skilled professional with exceptional financial and business acumen, offering over 15 years of combined working experience in the financial services and IT industries. Possessing superior communication, team leadership, and problem-solving capabilities. Proven track record of influencing decisions at all levels. Leveraging expertise and insight to implement forward-thinking and strategic operational solutions for client retention and onboarding, office management, and service delivery. Ability to connect with key decision-makers, coupled with exceptional organizational and time-management skills, drives optimal office efficiency and success.
Overview
17
17
years of professional experience
2015
2015
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
CID Investments Operations Manager
SASFIN WEALTH
02.2025 - Current
- Company Overview: Industry: Financial Services
- Responsible for the coordination and oversight of tactical functions within the Private Client Investment Desk (SWIP, SasSec and Forex)
- Provide Strategic support to Head: CID
- Manage and support the Client Services and Investment Support teams with their daily operational functions (Onboarding, queries, deposits/withdrawals, collateral support, regulatory oversight etc)
- Represent, engage and own key CID internal and external stakeholder relationships on an operational level
- Generate and develop key management reports on financial reasonability check, platform data overview, payments to stakeholders, business AUM/Revenue snapshot, operational snapshot for the preparation of financial reports and budgets
- Serve as back up to the SWIP trading functions
- Perform mandate compliance across the CID client book
- Ensure client data quality across all systems (Sasfin Online, DMA 3rd party applications, Forex instruction application, model portfolio applications.)
- Represent CID on relevant committees in various capacities and functions
- Pro-actively engage in skills development and transfer to team members
- Developing, implementing and maintaining administrative and operational guidelines to determine and monitor measurable outputs
- Industry: Financial Services
Supervisor: SWIP
SASFIN WEALTH
08.2022 - 01.2025
- Company Overview: Industry: Financial Services
- Oversee and support the SWIP client service team with their daily operational functions (Onboarding, queries, deposits/withdrawals, collateral support, regulatory oversight etc)
- Provide strategic support to Head of the Central Investment Desk as pertains to SWIP
- Engage and own key SWIP internal and external stakeholder relationships on an operational level
- Generate and develop key management reports on financial reasonability check, platform data overview, payments to stakeholders, business aum/revenue snapshot, operational snapshot
- Execute trading function on the license including pre and post trade compliance
- Perform mandate compliance across the SWIP client book ensure client data quality across the platform systems
- Perform quality control of SWIP client contact points
- Drive business development across the platform's product and investment tiers through service to existing new and prospective clients
- Represent SWIP on relevant committees in various capacities
- Pro-actively work towards the improvement of the SWIP platform operationally
- Perform Section14, 37 and 42 transfers of investments
- Issue client quotes, policy documents and investment reports where required
- Actively engage in skills transfer with other colleagues in the team
- Industry: Financial Services
Operations Manager
CAPSTONE WEALTH MANAGERS
01.2014 - 07.2022
- Company Overview: Industry: Financial Services
- Manage and co-ordinated streamlined and efficient daily operations within wealth management and operational compliance
- Co-ordinated resources required for projects through needs analysis, project management, and oversight for the assigned tasks, and provide continuous improvement around process and best practices
- Provide guidance and implementation of SOP's, SLA's and KPI's
- Responsible for assisting in implementing the underlying investment strategy and asset allocations as determined by the underlying committee
- Assist Portfolio Managers in reviewing, analyzing and restructuring client portfolios in the context of the assessed client needs and risk tolerances
- Regular review and oversight of the administration procedures to ensure all activities are processed in the most effective means and remain most effective at all times
- Manage and report on team performance; set appropriate performance objectives and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives
- Assisting the Compliance Manager with the annual risk and compliance reports for the FSCA
- Improving partner / key stakeholder experiences by cultivating strong relationships and excellent communication.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Financial Administrator
CAPSTONE WEALTH MANAGERS
01.2013 - 12.2013
- Company Overview: Industry: Financial Services
- Manage core strategy development, large scale implementation, process optimization, change management to improve business operational processes and facilitate solution definitions according to project scope for various clients in different environments, cultures and industries
- Developing high quality business strategies and plans ensuring their alignment with short-term and long-term business objectives
- Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context
- Successfully managed smooth daily operations and compliance, co-ordinating staff management and training
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Managed HR operations by identifying staffing requirements, managed recruiting, interviews and on boarding of new staff
- Industry: Financial Services
Logistics Co-Ordinator
WESTCON SA
06.2011 - 12.2012
- Company Overview: Industry: Information Technology
- Received Employee of the Month Certificate
- Co-ordinated and monitored supply chain operations
- Ensured premises, assets and communication ways are used effectively
- Utilised logistics IT to optimize procedures
- Co-ordinated logistics staff (e.g
- Drivers) according to availabilities and requirements
- Supervised orders and arrange stocking of materials and equipment to ensure that deliverables are met
- Communicated with suppliers, retailers, customers etc
- To achieve profitable deals and mutual satisfaction
- Planned and tracked the shipment of final products according to customer requirements
- Keep logs and records of warehouse stock, executed orders etc
- Prepared accurate reports for upper management
- Industry: Information Technology
Helpdesk Operator
IBM
01.2010 - 05.2011
- Company Overview: Industry: Information Technology
- Strong focus on work ethic, satisfaction, loyalty, and follow up; established a culture of communication, collaboration, & accountability
- Industry: Information Technology
Logistics Co-Ordinator
IBM
01.2008 - 12.2009
- Company Overview: Industry: Information Technology
- Industry: Information Technology
Education
MBA - Dissertation Synopsis: “Case Study on the Impact of the Retail Distribution Review (RDR) on Capstone 293 (Pty) Ltd”
Regenesys Business School
B.Com (Hons) - Logistics Management
University of Johannesburg
B.Com - Logistics Management
University of Johannesburg
Skills
- Operations Visualization
- Oversight of Efficiency Initiatives
- Strategic Business Insight
- Budget Management Proficiency
- Employee Performance Optimization
- Interpersonal Engagement
- Stakeholder Engagement
- Client Engagement Strategy
- Business Process Evaluation
- Customer Service Management
- Customer-Centric Approach
- Effective Team Leadership
- Project Management
- Resource Allocation
- Risk Assessment
Affiliations
- Institute of Risk Management of South Africa, 2015 to Present
- Golden Key International Honour Society, 2007 to Present
- Economic Society of South Africa, 2012 to 2013
Other Achievements
- Article written and Featured in the Institute of Risk Management Newsflash, Risky Business: Poor Customer Service, 2016
- Academic Achievement: Bursary Awarded to Study Logistics Management, 2008
Accomplishments
- Earned the Employee of the Month Award in December 2012 for providing exception service at Westcon SA.
- Earned the Employee of the Year Award in October 2024 for providing exception service at Sasfin Wealth.
Certification
Class of Business: Investments
Timeline
CID Investments Operations Manager
SASFIN WEALTH
02.2025 - Current
Class of Business: Investments
05-2023
Class of Business: Long Term Insurance
05-2023
Class of Business: Short and Long Term deposits
05-2023
Supervisor: SWIP
SASFIN WEALTH
08.2022 - 01.2025
First Level Regulatory Examination: Representatives
02-2016
RE3 First Level Regulatory Examination: FSPs and Key Individuals in CAT II and 11A
02-2016
First Level Regulatory Examination: FSPs and Key Individuals in CAT I, II, IIA, III and IV
02-2016
Claritas Investment Certificate - CFA Institute
02-2014
Operations Manager
CAPSTONE WEALTH MANAGERS
01.2014 - 07.2022
Financial Administrator
CAPSTONE WEALTH MANAGERS
01.2013 - 12.2013
Logistics Co-Ordinator
WESTCON SA
06.2011 - 12.2012
Helpdesk Operator
IBM
01.2010 - 05.2011
Logistics Co-Ordinator
IBM
01.2008 - 12.2009
B.Com (Hons) - Logistics Management
University of Johannesburg
B.Com - Logistics Management
University of Johannesburg
MBA - Dissertation Synopsis: “Case Study on the Impact of the Retail Distribution Review (RDR) on Capstone 293 (Pty) Ltd”
Regenesys Business School
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