Hi, I’m
Chelton Knight
Customer Service Specialist
Johannesburg,Gauteng
Summary
Customer Service Professional with 16+ Years of Diverse Experience
Knowledgeable and dedicated customer service professional with extensive experience across various industries including transportation, engineering, hospitality, and business consultancy. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Bombela Operating Company (PTY)
Train Operator
1 2011 - 3 2023
Job overview
- Ensured passenger safety, comfort, and timely transport, enhancing overall customer satisfaction.
- Provided clear and accurate information to passengers through on-board systems and public address.
- Handled passenger inquiries and complaints with professionalism, resolving issues promptly.
- Operated communication equipment to coordinate with staff and maintain seamless service delivery.
- Collaborated with technical teams to diagnose and address rail-car issues, supporting minor repairs.
- Maintained comprehensive documentation on rail-car operations, incidents, and passenger interactions.
CTS Mining & Industrial
Office & Sales Administrator
09.2009 - 11.2010
Job overview
- Facilitated product sales, engaging with clients to promote and supply mechanical, pneumatic, and hydraulic components.
- Managed inbound and outbound calls, resolving customer queries, processing orders, and providing accurate product information.
- Handled pricing quotes, order placements, and followed up on procurement and delivery, ensuring customer satisfaction.
- Maintained client records, prepared invoices, and managed administrative tasks to support sales operations.
- Collection of overdue payments, maintaining effective communication with clients.
Schneider - Electric
Customer Care Consultant
12.2007 - 02.2009
Job overview
- Managed 100+ inbound calls daily, providing quotes, verifying product availability, and resolving customer queries.
- Processed orders, followed up on deliveries, and maintained accurate client records.
- Conducted outbound calls for collections, consistently meeting debt recovery targets.
- Maintained Service Level Agreements (SLAs) and completed relevant product and phone skills training.
- Recognized for excellence in call handling and query resolution.
Sun International
Reservations Consultant
05.2006 - 06.2007
Job overview
- Managed 180+ inbound calls daily, resolving customer inquiries and escalating issues as needed.
- Administered points balances, holiday statements, and assisted with accommodation bookings.
- Sold and cross-sold Sun International products, making and modifying reservations for members.
- Updated client details, processed transactions, and maintained Service Level Agreements (SLAs).
- Supported telemarketing drives and provided front desk assistance at various hotels.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information
Discovery Health
Business Consultant Trainee
08.2005 - 04.2006
Job overview
- Trained in financial management and supported Business Consultants in client meetings and presentations.
- Assisted in resolving health benefit queries and customer complaints, maintaining detailed product knowledge.
- Explained product features to clients, captured and updated client information in the database.
- Supported new business marketing drives and assisted with payroll tasks related to Broker commissions.
- Provided administrative support to the Marketing Department.
Education
TETAMidrand
Train Driver Training Course from Transportation
01.2011 - 03.2011
Pneumatic Training Consultants [MERSETA]Kempton Park
Basic Pneumatics NQF Level 4 from Engineering Technology
08.2010 - 10.2010
Discovery Institute [INSETA]Sandton
NQF4 Wealth Management from Wealth Management
01.2005 - 04.2006
Quest Computer SkillsBedfordview
Basic Computer Literacy Skills from Customer Service
04.2004 - 04.2004
Eldorado Park Senior Secondary SchoolEldoradopark
Senior Certificate / Matric [with University Endorsement] from Grade 12
01.2001 - 12.2003
Skills
Height
184cm
Age
39
Keyexpertiseandstrengths
- Customer Service Excellence
- Sales & Marketing
- Customer Contact Centre [Inbound & Outbound]
- Computer / Technological Literacy
- Communication Skills [Verbal & Written]
- Presentation / Public Address Systems
- Customer Relationship Management
- Client Needs Awareness
- Team Work & Cultural Diversity Sensitivity
- Self-Management
- Conflict Resolution / Problem Solving
- Adapt to Work Under Pressure
Coursescompleted
- Call Centre: Inbound Customer Service
- Effective Presentations: Essentials of Persuasion
- Effective Presentations: The Presentation Process
- Excellence in Service: Dealing with Irate Clients
- Interpersonal Communication: Telephone Skills
- Microsoft Office Suite 2003 Fundamentals
Availability
Immediately
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Certification
Wealth Management Certificate
Accomplishments
Received 100% attendance and long service awards at several points throughout my career.
Timeline
TETA
Train Driver Training Course from Transportation
01.2011 - 03.2011
Pneumatic Training Consultants [MERSETA]
Basic Pneumatics NQF Level 4 from Engineering Technology
08.2010 - 10.2010
Office & Sales Administrator
CTS Mining & Industrial
09.2009 - 11.2010
Customer Care Consultant
Schneider - Electric
12.2007 - 02.2009
Reservations Consultant
Sun International
05.2006 - 06.2007
Wealth Management Certificate
04-2006
Business Consultant Trainee
Discovery Health
08.2005 - 04.2006
Discovery Institute [INSETA]
NQF4 Wealth Management from Wealth Management
01.2005 - 04.2006
Quest Computer Skills
Basic Computer Literacy Skills from Customer Service
04.2004 - 04.2004
Eldorado Park Senior Secondary School
Senior Certificate / Matric [with University Endorsement] from Grade 12
01.2001 - 12.2003
Train Operator
Bombela Operating Company (PTY)
1 2011 - 3 2023
Similar Profiles
Thuto SerafaThuto Serafa
Customer Service/Administration and System Maintenance Role at Gautrain – Bombela operating companyCustomer Service/Administration and System Maintenance Role at Gautrain – Bombela operating company
Emmanuel MaphalaEmmanuel Maphala
Route Supervisor at Bombela Operating CompanyRoute Supervisor at Bombela Operating Company
Mateb AlshekhMateb Alshekh
Engineer at Al-Qassi International Company is an operating company for the Central Bank of Saudi ArabiaEngineer at Al-Qassi International Company is an operating company for the Central Bank of Saudi Arabia
Bukhona VilaneBukhona Vilane
Job Shadow at Life Brenthurst HospitalJob Shadow at Life Brenthurst Hospital
HLANGOTHI KHUMBULANI NGWENYAHLANGOTHI KHUMBULANI NGWENYA
Truck driver at NHLANE CLANTruck driver at NHLANE CLAN