Chelsea Chingono

• Provided administrative support to the Director, ensuring smooth day-to-day operations.
• Maintained confidentiality while managing sensitive company information and employee records.
• Organized and maintained both digital and physical filing systems.
• Supported basic HR functions, including onboarding and staff scheduling.
• Managed all forms of correspondence.
• Assisted in preparing reports and presentations.

• Launched and independently managed an online store;
• Handled daily admin tasks including orders, inventory, invoicing, customer service and coordinated logistics;
• Ran social media accounts and email marketing campaigns, produced content on a weekly basis;
• Designed brand elements like the logo, packaging, and online store layout;
• Gained hands-on experience in e-commerce, branding, and digital marketing.

• Coordinated day-to-day office activities to ensure operational efficiency;
• Managed incoming and outgoing communications, maintaining a professional front-line presence;
• Supported budgeting and basic bookkeeping functions;
• Maintained and updated personnel, financial, and operational records and databases, and office inventory levels;
• Prepared timely reports, presentations, and proposals;
• Provided flexible, cross-functional, inter-department support;
• Handled a variety of personal and executive tasks for company Directors discretely.

Administrative & Front Office Support

• Managed all incoming calls via switchboard;
• Received, documented, and distributed all incoming correspondence.
• Provided general in-house administrative support;

Client Communication & Quotations

• Prepared and sent quotations to clients;
• Responded and followed up with clients to ensure satisfaction;

Debtors & Payment Follow-Up

• Assisted with debtor follow-up by tracking outstanding payments;

Sales Support & Client Relations

• Supported sales efforts by sourcing new business opportunities and promoting products;
• Actively participated in C-level presentations and tender submissions;

• Making sales and meeting daily targets;
• Performed daily inventory tracking;
• Assisting with opening and closing of store;
• Catering to customers’ queries and shopping experience.