Cheasley Lentor
HR Intern
Pretoria
Summary
I am a dedicated HR professional with a Master of Commerce in Human Resource Management and Labour Relations from the University of Pretoria, where I achieved a B+ average. Currently, I am gaining valuable experience as an HR Intern at Siemens Energy.
I pride myself on being technologically savvy, agile, and resilient. These skills, combined with my positive mindset, enable me to build strong connections and adapt to any situation. My ability to manage stress effectively allows me to excel in high-pressure environments.
My professional goal is to become one of the top HR professionals in the industry. I am committed to continuous learning and development to achieve this aim. With a strong foundation in HR principles and practical experience, I am well-equipped to contribute to any organisation’s success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
HR Intern
Siemens Energy
08.2023 - Current
- Assisted the day one onboarding for new hires
- Assisted in organising company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Created and updated tracking spreadsheets using MS Excel.
- Conducted orientations and helped employees complete the necessary paperwork to get new hires established and up to speed quickly.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Generated and analysed reports to monitor employee engagement and attrition trends.
Call Center Agent
FNB
10.2017 - 07.2023
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Investigated and resolved customer inquiries and complaints quickly.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Worked in an inbound call center, handling 60–70 customer queries daily, providing solutions to a wide range of issues, and ensuring excellent customer service
Education
Master of Commerce - Human Resources Management And Labour Relations
University of Pretoria
Pretoria 03.2023 - 11.2024
Bachelor of Commerce Honours - Human Resources Management And Labour Relation
University of Pretoria
Pretoria, South Africa 03.2023 - 11.2023
Bachelor of Commerce - Human Resources Management
University of Pretoria
Pretoria, South Africa 03.2013 - 11.2016
Bachelor of Commerce - Extended Programe (4 Year Programme)
University of Pretoria
Pretoria, South Africa 03.2013 - 11.2013
Skills
Employee relations
Onboarding experience
Data entry
Meeting coordination
HR policies and procedures
HR analytics
Exit interviews
Diversity and inclusion
Accomplishments
Golden Key Member
Timeline
HR Intern
Siemens Energy
08.2023 - Current
Master of Commerce - Human Resources Management And Labour Relations
University of Pretoria
03.2023 - 11.2024
Bachelor of Commerce Honours - Human Resources Management And Labour Relation
University of Pretoria
03.2023 - 11.2023
Call Center Agent
FNB
10.2017 - 07.2023
Bachelor of Commerce - Human Resources Management
University of Pretoria
03.2013 - 11.2016
Bachelor of Commerce - Extended Programe (4 Year Programme)
University of Pretoria
03.2013 - 11.2013
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