Chaz Williams
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with a track record of identifying complex issues, collecting information and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by continuing education in Finance.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Consultant
ProScat business enterprises
East London, EC
01.2023 - Current
- Developing plans for improving operational efficiency or creating new operational processes where needed
- Analyzing business processes and recommending improvements
- Developing operational improvement plans, including specific recommendations on implementation strategies
- Coordinating implementation of operational improvement plans to ensure consistent results
- Providing analysis of operational problems and recommending solutions to improve operations
- Identifying opportunities to improve operational efficiency in order to reduce costs
- Evaluating processes and recommending changes to improve efficiency or effectiveness
- Establishing guidelines for best practices in all aspects of operations consulting services
- Developing plans for improving operational efficiency or creating new operational processes where needed
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
EmploymentRestaurant Manager
McDonald's
East London, EC
12.2020 - 12.2022
- London
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operation
Assistant Store Manager
McDonald's
East London
02.2018 - 11.2020
- Assist the Retail Store Manager in planning and implementing strategiesto attract customers
- Coordinate daily customer service operations (e.g
- Sales processes,orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store'smerchandise
- Create reports, analyze and interpret retail data, like revenues, expensesand competition
- Conduct regular audits to ensure the store is functional andpresentable
- Make sure all employees adhere to company's policies and guidelines
- Act as our store's representative and set an example for our staff
Football player
Bidvest Wits
Johannesburg
01.2013 - 06.2017
- Played 18 games and scoring 1 goal while on loan to Cape Town All Star(National First Division side – South Africa)
- Represented South Africa u20 in the commonwealth cup in Russia whichwe came 1st in.~Represented South Africa u20 at the African Youth
- Championships in Senegal
- Played 10 games and scoring 1 goal while on loan to Vasco Da Gama(National First Division side – South Africa)
Education
Bachelor of commerce - FinancialManagement
Unisa
East London, EC 01.2024 -
Certificate of Higher Education - Business management
Regent business School
East London, EC 01.2022 - 12.2022
Skills
Setting the Directionundefined
Certification
Leading great Restaurant (Professional
Hobbies
Travelling and Golf.
Timeline
Bachelor of commerce - FinancialManagement
Unisa
01.2024 -
Operations Consultant
ProScat business enterprises
01.2023 - Current
Certificate of Higher Education - Business management
Regent business School
01.2022 - 12.2022
EmploymentRestaurant Manager
McDonald's
12.2020 - 12.2022
Assistant Store Manager
McDonald's
02.2018 - 11.2020
Football player
Bidvest Wits
01.2013 - 06.2017
Leading great Restaurant (Professional
Diploma)
Building an Effective Team
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