Chaz Williams
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with a track record of identifying complex issues, collecting information and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by continuing education in Finance.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Consultant
ProScat business enterprises
East London, EC
01.2023 - Current
- Developing plans for improving operational efficiency or creating new operational processes where needed
- Analyzing business processes and recommending improvements
- Developing operational improvement plans, including specific recommendations on implementation strategies
- Coordinating implementation of operational improvement plans to ensure consistent results
- Providing analysis of operational problems and recommending solutions to improve operations
- Identifying opportunities to improve operational efficiency in order to reduce costs
- Evaluating processes and recommending changes to improve efficiency or effectiveness
- Establishing guidelines for best practices in all aspects of operations consulting services
- Developing plans for improving operational efficiency or creating new operational processes where needed
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
EmploymentRestaurant Manager
McDonald's
East London, EC
12.2020 - 12.2022
- London
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operation
Assistant Store Manager
McDonald's
East London
02.2018 - 11.2020
- Assist the Retail Store Manager in planning and implementing strategiesto attract customers
- Coordinate daily customer service operations (e.g
- Sales processes,orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store'smerchandise
- Create reports, analyze and interpret retail data, like revenues, expensesand competition
- Conduct regular audits to ensure the store is functional andpresentable
- Make sure all employees adhere to company's policies and guidelines
- Act as our store's representative and set an example for our staff
Football player
Bidvest Wits
Johannesburg
01.2013 - 06.2017
- Played 18 games and scoring 1 goal while on loan to Cape Town All Star(National First Division side – South Africa)
- Represented South Africa u20 in the commonwealth cup in Russia whichwe came 1st in.~Represented South Africa u20 at the African Youth
- Championships in Senegal
- Played 10 games and scoring 1 goal while on loan to Vasco Da Gama(National First Division side – South Africa)
Education
Bachelor of commerce - FinancialManagement
Unisa
East London, EC 01.2024 -
Certificate of Higher Education - Business management
Regent business School
East London, EC 01.2022 - 12.2022
Skills
Setting the DirectionFoundations of LeadershipInformed Decision MakingMaking and Executing the Plan
Analysis and reporting
Interpersonal Communication
Certification
Leading great Restaurant (Professional
Hobbies
Travelling and Golf.
Timeline
Bachelor of commerce - FinancialManagement
Unisa
01.2024 -
Operations Consultant
ProScat business enterprises
01.2023 - Current
Certificate of Higher Education - Business management
Regent business School
01.2022 - 12.2022
EmploymentRestaurant Manager
McDonald's
12.2020 - 12.2022
Assistant Store Manager
McDonald's
02.2018 - 11.2020
Football player
Bidvest Wits
01.2013 - 06.2017