Chase Grundlingh
Operations Manager
Uitenhage,Eastern Cape
Summary
Accomplished Operations and Planning Manager with a proven track record at Schnellecke Logistics and DHL, excelling in operations management and strategic planning. Leveraged problem-solving and organizational management skills to enhance performance outcomes, streamline processes, and significantly increase team productivity. Demonstrated expertise in driving process improvements, leading to increased efficiency and cost reduction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Schnellecke Logistics
09.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Planning Manager
Schnellecke Logistics
01.2023 - 09.2024
- Increased team productivity with regular progress monitoring and providing constructive feedback.
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Checked and controlled inventory levels to identify risks and opportunities.
- Monitored processes and procedures, making sure company met compliance regulations.
- Presented regular progress updates to senior leadership, highlighting successes as well as challenges encountered during project execution phases.
- Improved project efficiency by streamlining planning processes and implementing effective communication strategies.
- Optimized scheduling procedures for improved resource utilization, resulting in increased cost savings for the company.
- Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
- Established standardized reporting systems to provide clear visibility into project status for key stakeholders.
- Created new methodologies to improve planning process and results.
- Collaborated with company leaders to support consistency and best practices.
- Mentored junior staff members, enhancing their planning skills and fostering a collaborative work environment.
- Assisted with internal financial planning, analysis and budgeting.
- Planned resources, conducted costing activities, and managed bid and proposal phases.
- Oversaw inventory replenishment strategies and processes for programs.
- Oversaw multiple projects simultaneously, prioritizing tasks to achieve optimal results for each assignment.
- Developed comprehensive project plans for successful execution, meeting deadlines and budget requirements.
- Worked closely with project managers to create project work scopes and schedules.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Planning Manager
DHL
04.2019 - 12.2022
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Increased team productivity with regular progress monitoring and providing constructive feedback.
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
Education
Bachelor of Technology - Industrial Engineering
NMMU
Port Elizabeth, South Africa 02.2019 - 04.2021
Skills
Operations management
Problem-solving
Performance monitoring
Process improvement
Organizational management
Operations monitoring
Data analysis
KPI tracking
Inventory management
Strategic planning
Warehouse operations
Cost reduction
Complex problems analysis
Timeline
Operations Manager
Schnellecke Logistics
09.2024 - Current
Planning Manager
Schnellecke Logistics
01.2023 - 09.2024
Planning Manager
DHL
04.2019 - 12.2022
Bachelor of Technology - Industrial Engineering
NMMU
02.2019 - 04.2021
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