Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chase Grundlingh

Operations Manager
Uitenhage,Eastern Cape

Summary

Accomplished Operations and Planning Manager with a proven track record at Schnellecke Logistics and DHL, excelling in operations management and strategic planning. Leveraged problem-solving and organizational management skills to enhance performance outcomes, streamline processes, and significantly increase team productivity. Demonstrated expertise in driving process improvements, leading to increased efficiency and cost reduction.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Operations Manager

Schnellecke Logistics
09.2024 - Current
    • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Led hiring, onboarding and training of new hires to fulfill business requirements.
    • Developed and implemented strategies to maximize customer satisfaction.
    • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
    • Facilitated smooth collaboration between departments through clear communication channels.
    • Increased profit by streamlining operations.
    • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
    • Implemented quality control systems to boost overall product consistency and reliability.
    • Analyzed and reported on key performance metrics to senior management.
    • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
    • Reported issues to higher management with great detail.
    • Assisted in recruiting, hiring and training of team members.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
    • Reduced operational risks while organizing data to forecast performance trends.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
    • Interacted well with customers to build connections and nurture relationships.
    • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
    • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Planning Manager

Schnellecke Logistics
01.2023 - 09.2024
  • Increased team productivity with regular progress monitoring and providing constructive feedback.
  • Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
  • Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
  • Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
  • Evaluated project performance, identifying areas for improvement and implementing necessary changes.
  • Checked and controlled inventory levels to identify risks and opportunities.
  • Monitored processes and procedures, making sure company met compliance regulations.
  • Presented regular progress updates to senior leadership, highlighting successes as well as challenges encountered during project execution phases.
  • Improved project efficiency by streamlining planning processes and implementing effective communication strategies.
  • Optimized scheduling procedures for improved resource utilization, resulting in increased cost savings for the company.
  • Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
  • Established standardized reporting systems to provide clear visibility into project status for key stakeholders.
  • Created new methodologies to improve planning process and results.
  • Collaborated with company leaders to support consistency and best practices.
  • Mentored junior staff members, enhancing their planning skills and fostering a collaborative work environment.
  • Assisted with internal financial planning, analysis and budgeting.
  • Planned resources, conducted costing activities, and managed bid and proposal phases.
  • Oversaw inventory replenishment strategies and processes for programs.
  • Oversaw multiple projects simultaneously, prioritizing tasks to achieve optimal results for each assignment.
  • Developed comprehensive project plans for successful execution, meeting deadlines and budget requirements.
  • Worked closely with project managers to create project work scopes and schedules.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Planning Manager

DHL
04.2019 - 12.2022
  • Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
  • Increased team productivity with regular progress monitoring and providing constructive feedback.
  • Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
  • Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
  • Evaluated project performance, identifying areas for improvement and implementing necessary changes.

Education

Bachelor of Technology - Industrial Engineering

NMMU
Port Elizabeth, South Africa
02.2019 - 04.2021

Skills

Operations management

Problem-solving

Performance monitoring

Process improvement

Organizational management

Operations monitoring

Data analysis

KPI tracking

Inventory management

Strategic planning

Warehouse operations

Cost reduction

Complex problems analysis

Timeline

Operations Manager

Schnellecke Logistics
09.2024 - Current

Planning Manager

Schnellecke Logistics
01.2023 - 09.2024

Planning Manager

DHL
04.2019 - 12.2022

Bachelor of Technology - Industrial Engineering

NMMU
02.2019 - 04.2021
Chase GrundlinghOperations Manager