Charvet Classen

Engaged with C-suite executives and enterprise accounts to provide expert technical support for software issues via ticketing systems, live chat, video calls, and email correspondence.

Key Responsibilities:

• Designed and implemented automation and workflow solutions to streamline processes and enhance operational efficiency.
• Created knowledge base articles and help content to simplify technical information, enhancing user self-service and reducing support inquiries.
• Developed templates and snippets for consistent communication, improving response times and collaboration across departments.
• Managed client accounts in a SaaS environment, acting as the primary contact to resolve technical issues, drive product adoption, and ensure client satisfaction.
• Collaborated effectively with cross-functional teams to enhance service delivery.

Proficiencies:

• HubSpot : Expertise in partner support, communication, and ticket management.
• Vintory SaaS : Product support expert, resolving software-related issues to ensure optimal user experience.
• Monday.com : Skilled in project management and task completion.
• Slack : Experienced in team communication and collaboration.
• Data Framework : Proficient in Vintory's Data Platform for data retrieval and assessment.

• Maintained personnel records and updated internal databases to support document management.
• Answered and managed incoming user inquiries while recording accurate messages for distribution to staff.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Website bug identification and escalation
• User profile verification for Quality Assurance

Proficient in delivering comprehensive end-to-end member experience support while efficiently managing cross-departmental projects.

Key Responsibilities:

• Provided extensive support throughout the member journey, enhancing overall member satisfaction.
• Managed cross-departmental projects to ensure alignment and achievement of objectives.
• Collaborated effectively with teams across various departments to streamline processes and improve service delivery.

Proficiencies:

• Zendesk : Utilized for member support and ticket management.
• G-Suite : Proficient in applications for communication, collaboration, and project management.
• Iterable : Leveraged for personalized member communication and marketing campaigns.
• Slack : Experienced in team communication and collaboration.
• Ordergroove : Managed subscription and recurring orders efficiently.
• Shipbob : Utilized for effective order fulfillment and shipping.
• Shopify : Proficient in managing e-commerce operations and online stores.

Proficient in communicating confidential financial information to pension contributors while exceeding stringent SLAs, KPIs, and KPAs, ensuring professionalism and engagement.

Key Responsibilities:

• Conveyed critical financial data to stakeholders with a focus on confidentiality and clarity.
• Consistently surpassed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Performance Areas (KPAs).
• Delivered a professional and engaging experience to all stakeholders, enhancing satisfaction and trust.

Proficiencies:

• OMUNET : Utilized for effective financial data management and communication.
• Hyphen : Proficient in enhancing engagement and communication within financial processes.
• MS Suite : Skilled in Microsoft Suite applications for comprehensive financial reporting and analysis.

Experienced professional skilled in developing and designing online stores and websites, coordinating marketing strategies, overseeing product deliveries, managing stock and suppliers, and ensuring exceptional customer service.

Key Responsibilities:

• Developed user-friendly online stores and websites to enhance user experience and drive sales.
• Strategized and executed marketing campaigns across various platforms to boost brand visibility.
• Managed product deliveries, stock levels, and supplier relationships to ensure efficient operations.
• Delivered outstanding customer service, enhancing brand reputation and customer loyalty.
• Identified and pursued opportunities for business growth and development initiatives.
• Optimized business processes to maximize efficiency and profitability.

Proficiencies:

• Shopify : Advanced skills in e-commerce development and management.
• SendLane : Proficient in executing email marketing campaigns and automation.
• Wix : Experienced in designing and customizing websites.
• Facebook Ad Manager : Competent in creating and managing targeted advertising campaigns.
• Social Media Tools : Skilled in using Canva, Over, Hootsuite, and Later for content creation and social media management.

Proficient in conducting comprehensive onboarding sessions for new hires, coordinating training activities, and managing Salesforce database operations while overseeing front-desk functions and office administration. Committed to maintaining confidentiality and professionalism during criminal clearance checks.

Key Responsibilities:

• Onboarding & Training Coordination : Conducted thorough onboarding sessions and efficiently coordinated training room activities to enhance employee integration.
• Salesforce Management : Managed the Salesforce database to ensure effective data organization and utilization for improved customer relationship management.
• Office Operations Oversight : Collaborated in overseeing front-desk operations and overall office administration, ensuring smooth daily operations.
• Confidentiality & Professionalism : Maintained the highest standards of confidentiality and professionalism in all tasks, particularly during criminal clearance checks.

Proficiencies:

• Salesforce : Expertise in database management and CRM functionalities.
• Amazon In-house Software : Proficient in utilizing proprietary software for administrative tasks and operations.

Proficient in fostering a supportive and engaged team environment while providing training on digital member platforms. Collaborates on customer acquisition presentations and prioritizes team well-being to enhance morale, cohesion, and performance.

Key Responsibilities:

• Team Engagement & Support : Cultivated a supportive team environment to enhance morale and strengthen team cohesion.
• Training & Development : Delivered training sessions on digital member platforms and associated materials, empowering team members with essential skills.
• Presentation Preparation : Collaborated on the preparation of customer acquisition presentations, contributing to business growth and success.
• Performance Optimization : Prioritized team well-being to drive optimal performance and achieve organizational goals.

Proficiencies:

• World Ventures Mobile Platform & Back Office : Experienced in utilizing World Ventures' mobile platform and back-office applications to manage member activities and operations effectively.