Summary
Overview
Work History
Education
Skills
State
City
Zip
References
Timeline
Generic

Charon Mabuya

Johannesburg

Summary

Motivated Office Administrator who has demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.

Overview

15
15
years of professional experience

Work History

Administrator

Kempton Park Primary
02.2021 - Current
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
  • Computerized office activities, maintained customer communications and tracked records through delivery
  • Entered and maintained departmental records in company database
  • Collected, validated and distributed information to employees
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

Administrator

Pishon Projects
02.2019 - 01.2021
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
  • Computerized office activities, maintained customer communications and tracked records through delivery
  • Entered and maintained departmental records in company database
  • Collected, validated and distributed information to employees
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.

Personal Assistant

Injula Projects
01.2018 - 12.2018
  • Displayed absolute discretion at handling confidential information
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Maintained appropriate filing of personal and professional documentation
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Organized and attended meetings and compiled related documents and reports
  • Sourced and ordered office equipment and supplies.

Call Center Agent

EOH
04.2017 - 11.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Recommended products to customers, thoroughly explaining details
  • Responded to customer requests for products, services and company information
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Baggage Coordinator

Swissport
03.2012 - 02.2015
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Maintained excellent attendance record, consistently arriving to work on time
  • Served customers and followed outlined steps of service.

Electrical Intern

Eagle Wingz
01.2011 - 02.2012
  • Learned quickly and demonstrated self-motivation and team play in addition to displaying exceptional technical and electrical aptitude
  • Installed, maintained and repaired electrical wiring and lighting systems
  • Mastered national electrical code and state and local building regulations and performed duties with strong focus on safety
  • Troubleshot electrical issues using appropriate testing devices and understood and acted upon test results
  • Gained successful experience with electrical systems, surveillance systems and structured cabling
  • Responded to problems with processing and production equipment and completed timely repairs.

Education

Bachelor of Commerce in Business Management - Business Management

University of South Africa (UNISA)
Pretoria, South Africa
11.2026

Skills

  • Inbound Phone Call Handling
  • Office Management
  • Report Preparation and Analysis
  • System Documentation
  • Customer Communication
  • Efficient and Detail-Oriented
  • Providing Feedback
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Office Administration
  • Customer Service
  • Attention to Detail

State

South Africa

City

Johannesburg

Zip

1619

References

  • Mrs L.D Louw, The Principal, Kempton Park Primary School, 016 853 8087
  • Mr N.T Tshuma, Managing Director, Pishon Projects, 081 718 4902

Timeline

Administrator

Kempton Park Primary
02.2021 - Current

Administrator

Pishon Projects
02.2019 - 01.2021

Personal Assistant

Injula Projects
01.2018 - 12.2018

Call Center Agent

EOH
04.2017 - 11.2017

Baggage Coordinator

Swissport
03.2012 - 02.2015

Electrical Intern

Eagle Wingz
01.2011 - 02.2012

Bachelor of Commerce in Business Management - Business Management

University of South Africa (UNISA)

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Charon Mabuya