Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charntelle Du Preez

Student Accommodation Manager
Johannesburg

Summary

Proven Property Manager with a track record of enhancing occupancy rates and revenue for Jezreel Trading Pty Ltd. Excelled in tenant relations and maintenance scheduling, demonstrating strong problem-solving aptitude and clear communication. Achieved significant improvements in operational efficiency and tenant satisfaction, leveraging property management expertise and multitasking abilities. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

16
16
years of professional experience
1
1
Language

Work History

Property Manager

Jezreel Trading Pty Ltd
12.2023 - Current
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.

Account Manager

ACSR Collections Cc
03.2022 - 11.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Calling of Medical Accounts and medical Aids
  • Member Liable Accounts
  • WCA,RMA and FEM Medical Accounts
  • Debtors and Creditors Accounts
  • Maintained current knowledge of evolving changes in marketplace.

Property Manager

Jezreel Trading Pty Ltd
01.2012 - 02.2022
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Telesales Consultant

Le Morgan Direct Marketing
10.2008 - 12.2011
  • Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
  • Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
  • Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
  • Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
  • Strengthened customer relationships through consistent follow-ups and attentive listening skills.
  • Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
  • Collaborated closely with other departments for seamless order processing, ensuring timely delivery of products or services to clients.
  • Nurtured long-term business relations by delivering exceptional after-sales support and addressing any concerns promptly.
  • Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge.
  • Developed rapport with customers through active listening, understanding their needs, and offering relevant solutions.
  • Exceeded monthly sales targets consistently by employing persuasive communication techniques and tailored product presentations.
  • Provided comprehensive product information to prospective clients, leading to informed decision-making and increased sales conversions.
  • Utilized time management skills to prioritize tasks and consistently meet or exceed daily call quotas.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded and updated customer information in online systems.
  • Followed up with customers to solicit further sales.
  • Completed daily and weekly sales reporting using assigned tools.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Developed extensive knowledge of products and services to better assist customers.
  • Utilized sales techniques to build customer interest and close sales.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Education

No Degree -

Die Burger Highschool
Johannesburg, South Africa
04.2001 -

Skills

Property Management

Timeline

Property Manager

Jezreel Trading Pty Ltd
12.2023 - Current

Account Manager

ACSR Collections Cc
03.2022 - 11.2023

Property Manager

Jezreel Trading Pty Ltd
01.2012 - 02.2022

Telesales Consultant

Le Morgan Direct Marketing
10.2008 - 12.2011

No Degree -

Die Burger Highschool
04.2001 -

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Charntelle Du PreezStudent Accommodation Manager